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F A Qs
Signing Up:
Joining Steps? 🔢
Participating in Frankie B’s Rewards program is simple.
1️⃣ Scan table QR code
2️⃣ Select your order
3️⃣ Click pay & save w/ points
4️⃣ Enter your email
Congratulations: 🥳
Once you’ve completed these steps, every time you make a purchase at Frankie B’s using the QR code, you will automatically earn FB’s Reward Points with all future dine-in orders, online pick-up orders and online a la carte lunch pre-orders.
Expiry Date:
Will My Points Expire? 📅
FB’s Reward Points will remain in your account until redeemed, there is no expiry date.
E-Gift Card:
E-Gift Card & Reward Points? 💳
E-gift cards and FB’s Rewards points cannot be used together on the same transaction.
Reward Points & E-Gift Card? 💝
FB’s Rewards points cannot be used towards the purchase of e-gift cards.
Points Delay:
When Will Points Hit My Account? 🏦
FB’s Reward Points are credited to your account within 24 hours after your last transaction at Frankie B’s.
Earning Points:
FB’s Reward Points: 🥇
Frankie B’s offers a rewarding experience for loyal customers.
Earning Points Process? ✴️
Every $10 spent = 1,000 FB’s Reward Points.
Points Value? 💰
Every 10,000 points = $10 credit towards future bills.
Joining Process? 📝
To join FB’s Rewards, simply dine-in on at least one occasion.
🍽️ Once enrolled, you become a lifetime member and can redeem FB’s Reward points on all future dine-in orders, online pick-up orders, and online a la carte lunch pre-orders.
View My Points:
Transfer My Points:
Transfer Points to A Friend? ⏩
FB’s Reward Points are non-transferable & can only be used by the account holder.
Minimum Required:
Minimum Points Required? ⚖️
Minimum 10,000 FB’s Reward Points is required for you to be able to start redeeming your credits.
Points With Delivery:
Reward Points & UberEats? 🚛
FB’s Reward points do not work with UberEats transactions.
Frankie B's Locations:
Reward Points Usage? 📍
Yes, you can earn and redeem FB’s Reward Points at all Frankie B’s locations.
Where Points Earn? ✅
1️⃣ A la carte lunch pre-orders
2️⃣ Online pick-up orders
3️⃣ Dine-in QR table orders.
Where Points Cannot Earn? ❌
4️⃣ UberEats orders not included.
5️⃣ Set Menu bookings not included.
Redeeming My Points:
Redeeming Process? 💰
Click On >> “Apply” when at checkout and your points will automatically be credited towards your bill.
Earn Points When: ✅
1️⃣ A la carte lunch pre-orders
2️⃣ Online pick-up orders
3️⃣ Dine-in QR table orders.
Cannot Earn Points When: ❌
4️⃣ UberEats orders not included.
5️⃣ Set Menu bookings not included.