FRANKIE B’S PRIVACY & POLICIES

Last Updated:
August 13, 2025

1. PRIVACY POLICY

Frankie B’s (“we,” “our,” “us”) is committed to protecting your privacy

We ensure your personal information is handled safely

We handle your information responsibly at all times

INFORMATION WE COLLECT

We may collect the following personal information:

Name

Phone number

Booking details

Event details

Any other details you provide when:

Making a reservation

Submitting a form

Placing an order

ORDER & BOOKING INFORMATION

Date

Time

Group size

Menu preferences

TECHNICAL INFORMATION

IP address, browser type, site usage data

(via cookies/analytics).

HOW WE USE YOUR INFORMATION

Process and confirm bookings/orders

Respond to enquiries or requests

Send offers/promotions (if opted in)

Improve services and customer experience

SHARING YOUR INFORMATION

Never sold to third parties

Shared only with trusted service providers

(e.g., booking/payment systems) or when required by law

YOUR RIGHTS

Access and update your personal information

Withdraw consent for marketing communications

We use cookies to improve your browsing experience.

You can disable cookies in your browser settings.

📧 Email: hello@frankiebs.com

🌐 Website: www.frankiebs.com

2. E-GIFT CARD POLICY

Purchase: Online only

Validity: 3 years from purchase date

Refunds: None; no cash exchange

Use: Dine-in, takeaway, pickup, and e-gift card purchases (excludes Uber Eats)

Security: Lost or stolen cards cannot be replaced

Usage Locations: All Frankie B’s venues

3. BIRTHDAY PACKAGE POLICY

Deposit: $50 holding deposit required; refunded within 24 hours after the event. Cannot be used towards bill

Cancellations: No refund if cancelled within 24 hours; full refund if 24+ hours’ notice given

Bookings Under 8 Guests: Still receive balloons & serenade

Complimentary Cake: Available for bookings of 8+ guests

Booking: Online only

No-Show Policy: No refund

Modify Booking: Via SMS/email link

Cake Guarantee: If 8+ originally booked, cake still provided even if fewer attend

INCLUSIONS

Balloons

Candles

Birthday Cake (8+ guests)

Happy Birthday Serenade

CAKE OPTIONS

Ricotta Birthday Cake

Nutella Ricotta Birthday Cake

4. ANNIVERSARY PACKAGE POLICY

Guests: Minimum 2

Booking: Online only

Deposit: $50 holding deposit; refunded within 24 hours after the event. Cannot be used towards bill

Cancellations: No refund if cancelled within 24 hours; full refund if 24+ hours’ notice given

No-Show Policy: No refund

Modify Booking: Via SMS/email link

INCLUSIONS

Complimentary wine bottle

Red rose on table

Candle on table

Dessert love pizza

WINE OPTION

Annais Pinot Grigio (white)

Killibinbin ‘Seduction’ Cabernet Sauvignon (red)

Killibinbin ‘Sweet Lips’ Rosé (rosé)

5. STANDARD BOOKING POLICY

Guests: 1–24 guests accepted; 25+ require set menu

Booking: Online only

Deposit: None unless set menu selected

Late Arrivals: 15-minute grace; table may be released

Cancellations: Allowed anytime for non-set menu bookings

No-Show Policy: No charges unless deposit required

Modify Booking: Via SMS/email link

6. SET MENU BOOKING POLICY

Guests: Minimum 8 guests; mandatory for 25+

Booking: Online only

Changes: Guest count must be updated 24+ hours in advance

Serving: Meals chosen on arrival

Deposit: $50 holding deposit; refunded within 24 hours after the event. Cannot be used towards bill

Cancellations: No refund if cancelled within 24 hours; full refund if 24+ hours’ notice given

Payment: Pay at event; split bills & Afterpay accepted

No-Show Policy: No refund

Modify Booking: Via SMS/email link

7. DELIVERY ORDER POLICY

Availability: 24/7 via Uber Eats

Changes/Cancellations: Not allowed once submitted

Fulfilment: Managed by Uber Eats; feedback/issues handled via Uber Eats Support

8. PICKUP ORDER POLICY

Availability: 24/7 via official website

Spend: No minimum spend required

Payment: Online at checkout; split bills & Afterpay accepted

Pickup Time: Selected during ordering

Changes/Cancellations: Not allowed once submitted

FRANKIE B’S LOCATIONS & CONTACT INFORMATION

Frankie B’s Food House

Frankie B’s Brunch House

NEED MORE HELP?

WhatsApp Live Chat

Availability: Monday – Sunday

Hours: 9:00am – 5:00pm

Response Time: ~5 minutes

Link: WhatsApp Enquiries

Email Support

Available: 24/7

Response Time: Within 24 hours

Email: hello@frankiebs.com

FRANKIE B’S BRAND & INFORMATION GUIDE

Brand Commitment

Frankie B’s sources the freshest and finest ingredients from around the world, always striving for improvement, growth, and positive development to enhance every dining experience. The menu is Italian and internationally inspired, blending tradition with creativity.

1. ABOUT FRANKIE B’S

Frankie B’s is more than a restaurant — it’s a movement powered by bold flavours, creative energy, and a deep passion for food. Founded by two best friends united by their love for street culture and culinary craft, Frankie B’s blends Italian heritage with global influences to create a dining experience that’s both authentic and innovative.

From wood-fired pizzas and handmade pastas to gnocchi bowls and signature fried pistachio pockets, every dish is crafted with premium ingredients and an uncompromising commitment to flavour.

At Frankie B’s, food is an experience — whether it’s a casual brunch, a late-night feast, or a milestone celebration, we create a space that’s vibrant, welcoming, and built for connection.

2. MISSION

To unite people through unforgettable dining — rooted in Italian tradition, fuelled by creativity, and delivered with bold flavour and heart.

3. VISION

To be recognised as a global leader in Italian-inspired dining — where tradition meets innovation and quality is never compromised. The goal is to build a brand celebrated not just for its food, but for its passion, craftsmanship, and community.

4. BRAND VALUES

Uncompromising Quality — Only the freshest, highest-grade ingredients.

Innovation Rooted in Tradition — Bold new dishes inspired by timeless techniques.
Passion for Food & Community — Every plate brings people together.
Commitment to Excellence — From kitchen to table, every detail matters.
Customer-First Philosophy — Adapting and evolving to exceed guest expectations.

5. CORE TAGLINE

Where Every Dish Tells a Story

Supporting Lines

Founded by two best mates, blending Italian tradition with bold street flavours.

More than food — it’s a vibe.

Fuelled by passion. Served with soul.

6. MENU HIGHLIGHTS

Signature Offerings

Ribs | Steak | Seafood | Wood-Fired Pizza | Fresh Pasta

Loaded Gnocchi Bowls

Creative Pastas & Seasonal Specials

Italian & International Flavour Blends

Seven Dedicated Dietary Menus (Halal, Vegan, Vegetarian, Gluten-Free, Dairy-Free, Nut-Free, Lactose-Free)

7. LOCATIONS

Frankie B’s Food House – Parramatta

Open 24/7, 365 days a year

Breakfast | Brunch | Lunch | Dinner

Signature late-night eats

Frankie B’s Brunch House – Westfield Eastgardens

8:30am – 4:00pm, Monday to Sunday

Breakfast | Brunch | Lunch

Indoor kids playground

Relaxed, family-friendly atmosphere

8. FAMILY-FRIENDLY DINING

At Eastgardens Brunch House:

Safe, enclosed indoor play area visible from the dining floor

Kid-friendly menu including pancakes, pasta, sliders, and juices

Comfortable space for family-oriented meals

9. ART & CULTURE AT FRANKIE B’S

The Graffiti Paper

Custom artwork wrapping burgers and fried dishes, inspired by 20 personal memories shared between the founders. A tribute to creativity, friendship, and the journey of Frankie B’s.

The Art Wall
Built entirely by hand, symbolising the craftsmanship and energy that drives our kitchen. Each detail reflects the precision, passion, and originality of the brand.

10. FRANKIE B’S EXPERIENCE

Frankie B’s is a space to connect, offering:

Celebrations — Birthday & Anniversary packages

Casual Dining — Lunch pre-orders, pick-up, and delivery

Community — Reward programs & loyalty perks

Special Menus — Dietary-friendly dining for all

11. AUDIENCE PROFILES

Food Enthusiasts — Adventurous diners seeking bold, inventive flavours.

Health-Conscious Diners — Fresh, premium ingredients with dietary menu options.

Celebration Seekers — Groups marking milestones in a memorable setting.

Young Professionals — Quick, high-quality meals for busy schedules.

Local Community — Loyal guests earning rewards.

Technology Enthusiasts — Seamless ordering, QR menus, mobile payments.

Tourists — Italian-inspired culture with a creative twist.

12. DISTINCTIVE DIFFERENCE

Food House — All-day, all-night dining with big flavours and generous servings.

Brunch House — Morning-to-mid-afternoon focus with fresh, relaxed, and family-friendly dining.

WEBSITE:
https://www.frankiebs.com/

RESERVATIONS:
https://www.frankiebs.com/reservation

A LA CARTE MENU:
https://www.frankiebsparramatta.com.au/

PICK-UP ORDER:
https://www.frankiebs.com/pick-up-orders

SET MENUS:
https://www.frankiebs.com/menu/set-menus

$29 LUNCH PRE-ORDER:
https://www.frankiebs.com/$29-lunch-pre-order

DIETARY INFO:
https://www.frankiebs.com/dietary-info

HOME DELIVERY:
https://www.frankiebs.com/home-delivery

BIRTHDAY PACKAGE:
https://www.frankiebs.com/birthday-package

ANNIVERSARY PACKAGE:
https://www.frankiebs.com/anniversary-package

E-GIFT CARDS:
https://www.frankiebs.com/gift-card

REWARDS PROGRAM:
https://www.frankiebs.com/rewards

WHATSAPP LIVE CHAT:
https://wa.me/61429918916

PARRAMATTA MENU:
https://www.frankiebsparramatta.com.au/

EASTGARDENS MENU:
https://www.frankiebseastgardens.com.au/

SET MENUS ADD-ONS:
https://www.frankiebs.com/menu/set-menus

KIDS SET MENU:
https://www.frankiebs.com/menu/set-menus

PARRAMATTA LUNCH MENU:
https://www.frankiebsparramatta.com.au/s/order/OONJ33WSC7ODVJPMM4MKOUFG?src=g-icon&location=11efa14828474eae9f983cecef6dbac6

PARRAMATTA BREAKFAST & BRUNCH MENU:
https://www.frankiebsparramatta.com.au/s/order/N5SUNIKNSC3O627AEOUGPDMO?src=g-icon&location=11efa14828474eae9f983cecef6dbac6

PARRAMATTA DESSERT MENU:
https://www.frankiebsparramatta.com.au/s/order/M2NSE22FDNBYVTTG2EGDLNPA?src=g-icon&location=11efa14828474eae9f983cecef6dbac6#YIGJBGYMAY6EYVBGBRSDN3PW

PARRAMATTA KIDS MENU:
https://www.frankiebsparramatta.com.au/s/order/UUVUCUEH7EXSH5M2M6JWEU56?src=g-icon&location=11efa14828474eae9f983cecef6dbac6#YIGJBGYMAY6EYVBGBRSDN3PW

PARRAMATTA COLD BEVERAGE MENU:
https://www.frankiebsparramatta.com.au/s/order/UCUB4XB3TBPTDKVGAYMC2HF6?src=g-icon&location=11efa14828474eae9f983cecef6dbac6#YIGJBGYMAY6EYVBGBRSDN3PW

PARRAMATTA COFFEE & TEA MENU:
https://www.frankiebsparramatta.com.au/s/order/WMSOSRRHLF5JCACCRDV3KWSF?src=g-icon&location=11efa14828474eae9f983cecef6dbac6#YIGJBGYMAY6EYVBGBRSDN3PW

PARRAMATTA ALCOHOL MENU:
https://www.frankiebsparramatta.com.au/s/order/ZSM6DTZQUOEKRL7DTQRNSN3Y?src=g-icon&location=11efa14828474eae9f983cecef6dbac6#YIGJBGYMAY6EYVBGBRSDN3PW

EASTGARDENS KIDS MENU:
https://www.frankiebseastgardens.com.au/s/order/3CGFV5SDGZ3ADBN765BC7PKU?location=11efb805e8c289b997fe3cecef6dbab4

EASTGARDENS COLD BEVERAGE MENU:
https://www.frankiebseastgardens.com.au/s/order/42UBPC6NE3JVQIPTVSSK3MJJ?location=11efb805e8c289b997fe3cecef6dbab4

EASTGARDENS COFFEE & TEA MENU:
https://www.frankiebseastgardens.com.au/s/order/4LMG23TEBOFXWKPCSI4YT4QA?location=11efb805e8c289b997fe3cecef6dbab4

EASTGARDENS ALCOHOL MENU:
https://www.frankiebseastgardens.com.au/s/order/CYW5MS67KBXBG5TG3OWQHYSM?location=11efb805e8c289b997fe3cecef6dbab4

HALAL MENU:
https://www.frankiebs.com/dietary-info

VEGAN MENU:
https://www.frankiebs.com/dietary-info

VEGETARIAN MENU:
https://www.frankiebs.com/dietary-info

EGG-FREE MENU:
https://www.frankiebs.com/dietary-info

NUT-FREE MENU:
https://www.frankiebs.com/dietary-info

DAIRY-FREE MENU:
https://www.frankiebs.com/dietary-info

GLUTEN-FREE MENU:
https://www.frankiebs.com/dietary-info

WEBSITE
🔗 Frankie B’s Website

RESERVATIONS
🔗 Book Here

A LA CARTE MENU
🔗 Frankie B’s Parramatta

PICK-UP ORDER
🔗 Order Here

SET MENUS
🔗 View Set Menus

$29 LUNCH PRE-ORDER
🔗 View Details

DIETARY INFO
🔗 View Dietary Options

HOME DELIVERY
🔗 Order Here

BIRTHDAY PACKAGE
🔗 View Birthday Package

ANNIVERSARY PACKAGE
🔗 View Anniversary Package

E-GIFT CARDS
🔗 Buy Gift Cards

REWARDS PROGRAM
🔗 Join Rewards

WHATSAPP LIVE CHAT
🔗 Frankie B’s WhatsApp

PARRAMATTA MENU
🔗 View Menu

EASTGARDENS MENU
🔗 View Menu

SET MENUS ADD-ONS
🔗 View Add-Ons

KIDS SET MENU
🔗 View Menu

PARRAMATTA LUNCH MENU
🔗 View Menu

PARRAMATTA BREAKFAST & BRUNCH MENU
🔗 View Menu

PARRAMATTA DESSERT MENU
🔗 View Menu

PARRAMATTA KIDS MENU
🔗 View Menu

PARRAMATTA COLD BEVERAGE MENU
🔗 View Menu

PARRAMATTA COFFEE & TEA MENU
🔗 View Menu

PARRAMATTA ALCOHOL MENU
🔗 View Menu

EASTGARDENS KIDS MENU
🔗 View Menu

EASTGARDENS COLD BEVERAGE MENU
🔗 View Menu

EASTGARDENS COFFEE & TEA MENU
🔗 View Menu

EASTGARDENS ALCOHOL MENU
🔗 View Menu

HALAL MENU
🔗 View Menu

VEGAN MENU
🔗 View Menu

VEGETARIAN MENU
🔗 View Menu

EGG-FREE MENU
🔗 View Menu

NUT-FREE MENU
🔗 View Menu

DAIRY-FREE MENU
🔗 View Menu

GLUTEN-FREE MENU
🔗 View Menu

Title: E-Gift Card Policy
Question: What should I know about Frankie B’s e-gift cards?

E-GIFT CARD BASICS:
🎁 Email delivery in minutes
💳 Choose any amount
♾️ No expiry date
📱 Add to phone wallet

USAGE:
🏷️ Dine-in or takeaway
🏬 All Frankie B’s locations
🚫 Not valid on Uber Eats

BUY ONLINE:
🔗 E-Gift Cards

Title: $50 Deposit Policy
Question: What are the rules for the $50 deposit at Frankie B’s?

$50 DEPOSIT BASICS:
💳 Required for set menus
🎂 Required for birthdays
💖 Required for anniversaries
🔒 Secures your booking

REFUNDS & TIMING:
🔄 Automatically refunded post-event
⏱️ Processed within 24 hours
⛔ Not applied toward bill

CANCELLATIONS:
✅ 24+ hours = full refund
❌ Under 24 hours = no refund
❌ No-show = no refund

Title: Rewards Program
Question: How does the Frankie B’s Rewards Program work?

REWARDS PROGRAM:
🎯 Earn 10 pts per $100
💰 10 pts = $10 credit
🔟 Redeem from 10 pts
🔄 Auto prompt at pay

EARN POINTS ON:
🛍️ Pick-up web orders
🍽️ Dine-in QR orders
🎁 E-gift card purchases

NOT ELIGIBLE:
❌ UberEats orders

CLICK FOR MORE:
🔗 Join Rewards

Title: BYO Cake Policy
Question: What is the policy for birthday cakes at Frankie B’s?

BYO CAKE POLICY:
🚫 No outside cakes
🎂 House cake available
🍰 Ricotta or Nutella

BIRTHDAY INCLUSIONS:
👥 Free cake for 8+ guests
👤 Under 8 must purchase cake
🥁 Serenade always included
🎈 Balloons & candles always included

HOUSE BIRTHDAY CAKE:
🏷️ Small serves 8–12
🏷️ Large serves 15–20
✅ Halal friendly
❌ Not gluten-free

Title: Set Menu Booking
Question: What are the details for booking a set menu?

SET MENU BOOKING:
👥 8–50 guests
📝 Online booking only
💳 $50 hold refunded after event

SET MENU OPTIONS:
🥗 $59 – 3 courses
🍝 $89 – 4 courses
🍴 $149 – 4 courses + drinks

SERVICE NOTES:
📍 Parramatta location only
📋 Choose courses on arrival
🕒 No time limit
💳 Split bills welcome

CLICK FOR MORE:
🔗 Set Menus

Title: $29 Lunch Pre-Order
Question: What are the details for the $29 Lunch Pre-Order?

$29 LUNCH PRE-ORDER:
💵 $29 per person
🕒 10am–4pm
📅 Monday–Friday only
🥤 Includes 1 drink + 1 main

RULES & NOTES:
💻 Online pre-order required
📋 Selections are final
🕒 Ready at booking time
🚫 Not available public holidays

PAYMENTS:
💳 Split bills welcome
💸 All major cards
🩵 Afterpay available

CLICK FOR MORE:
🔗 $29 Lunch Details

Title: Live Support Options
Question: How can I get live support from Frankie B’s?

EMAIL SUPPORT:
📧 Available 24/7
🕒 Replies within 24 hours
✉️ hello@frankiebs.com

WHATSAPP SUPPORT:
📲 Monday–Sunday
⏰ 9am–5pm daily
🔄 Replies in ~5 minutes

BEST FOR:
🧾 Booking changes
💬 Quick questions
📋 General enquiries

CLICK TO CHAT:
🔗 Frankie B’s WhatsApp

Title: Halal Options
Question: What halal food options are available at Frankie B’s?

HALAL OPTIONS:
🕌 Dedicated halal menu
🥩 Halal steaks available
🍕 Halal pizza & pasta
🍰 Halal desserts available

KITCHEN PRACTICES:
🔪 Separate utensils used
🔥 Separate fryers when required
📦 Certified halal suppliers

LOCATIONS:
📍 Parramatta fully halal
📍 Eastgardens fully halal

HALAL MENU:
🔗 View Halal Menu

Title: Confirm Booking
Question: How can I confirm my booking?

CONFIRMATIONS:
⏰ SMS reminder on day of event
✅ Confirm through the link
🔄 Changes update instantly

Title: Edit Booking
Question: How can I update or cancel my booking?

EDIT BOOKING:
📱 Use SMS confirmation link
📧 Or email confirmation link
✏️ Update guest count or time
❌ Cancel if required

Title: Trading Hours
Question: What are the trading hours for each Frankie B’s location?

PARRAMATTA TRADING HOURS:
🏙️ Parramatta 24/7
📅 365 days a year

EASTGARDENS TRADING HOURS:
⏰ 8:30am–4:00pm
📅 Monday–Sunday

PUBLIC HOLIDAYS:
✅ Parramatta open
⚠️ Eastgardens some closed

CLICK FOR MORE:
🔗 Reservations

Title: Running Late Policy
Question: What happens if I’m running late for my booking?

RUNNING LATE:
🚗 Arrive safely
🪑 Table held 15 mins max
📋 If taken, you join queue

NEXT TABLE:
🔄 Next available is yours
🕒 Wait time may vary
✅ Everyone is eventually seated

Title: Birthday Package Policy
Question: What are the rules and refund terms for the birthday package?

BIRTHDAY PACKAGE POLICY:
🎯 8+ guests get free cake
📝 Must book online
💳 $50 deposit required

REFUND PROCESS:
🔄 $50 returned in full post-event
⏳ Processed automatically
📅 Appears within 24 hours

CANCELLATION TERMS:
✅ Refund if 24+ hrs notice
🚫 No refund if under 24 hrs
🚫 No refund for no-shows

BIRTHDAY PACKAGE:
🔗 Birthday Package

Title: Anniversary Package Policy
Question: What are the rules, inclusions, and refund terms for the anniversary package?

ANNIVERSARY PACKAGE POLICY:
📝 Must book online
💳 $50 deposit required

INCLUSIONS:
🍾 Complimentary wine
🌹 Red rose and candle
🍰 Dessert pizza

REFUND PROCESS:
🔄 $50 returned in full post-event
⏳ Processed automatically
📅 Appears within 24 hours

CANCELLATION TERMS:
✅ Refund if 24+ hrs notice
🚫 No refund if under 24 hrs
🚫 No refund for no-shows

ANNIVERSARY PACKAGE:
🔗 Anniversary Package

Title: Set Menu Reservations Policy
Question: What are the rules and booking requirements for set menu reservations?

SET MENU RESERVATIONS POLICY:
🎯 Minimum of 8 guests
📝 Online booking only
💳 $50 deposit required

SERVING DETAILS:
🍽️ Meals selected on the day

REFUND PROCESS:
🔄 $50 returned in full post-event
⏳ Processed automatically
📅 Appears within 24 hours

SET MENUS:
🔗 Set Menus

Title: Standard Reservations Policy
Question: What are the rules for standard reservations?

STANDARD RESERVATIONS POLICY:
👥 Applies to 1–24 guests
📝 Must book online
💵 No deposit unless set menu

LATE ARRIVAL:
⏰ 15-minute grace period
⏰ After that table may be given

CANCELLATIONS:
❌ Cancel anytime
✏️ Change via SMS link

STANDARD RESERVATIONS:
🔗 Book Now

Title: Walk-In Policy
Question: What is the policy for walk-in guests?

WALK-IN POLICY:
🚶‍♀️ Walk-ins accepted
⏳ 10–20 min wait in peak
☀️ Everyone eventually seated

Title: Menu Availability
Question: What are the operating hours for the Parramatta menu?

A LA CARTE MENU:
📆 Mon – Sun
⏰ 24/7
🔄 365 days a year

BREAKFAST & BRUNCH MENU:
📆 Mon – Sun
⏰ 6:30am – 4:00pm
🔄 365 days a year

BEVERAGE MENU:
📆 Mon – Sun
⏰ 24/7
🔄 365 days a year

A LA CARTE MENU:
🔗 View Menu

Title: Dietary Menus
Question: What special dietary menu options are available?

DIETARY MENUS:
🕌 Halal Menu
🌱 Vegan Menu
🥗 Vegetarian Menu
🌾 Gluten-Free Menu

ALLERGEN-SPECIFIC MENUS:
🥚 Egg-Free Menu
🥜 Nut-Free Menu
🥛 Dairy-Free Menu

DIETARY MENUS:
🔗 Dietary Info

Title: Set Menus
Question: What set menu options and add-ons are available?

SET MENUS:
🥗 $59 Set Menu
🍝 $89 Set Menu
🍴 $149 Set Menu

KIDS & BRUNCH SET MENUS:
🧒 $29 Kids Set Menu
🍳 $29 Brunch Set Menu

ADD-ONS:
🍰 $9 Dessert Package
🍸 $39 Beverage Package

SET MENUS:
🔗 View Set Menus

Title: WhatsApp Live Chat
Question: How can I contact Frankie B’s via WhatsApp?

WHATSAPP LIVE CHAT:
📲 Chat with us for quick help
🕰️ 9am–5pm
📅 Monday–Sunday

RESPONSE TIME:
🔄 Replies within 5 minutes
✅ Real person support
📩 Instant message alerts

CONTACT WHATSAPP:
🔗 Frankie B’s WhatsApp

Title: Email Support
Question: How can I contact Frankie B’s via email?

EMAIL SUPPORT:
📅 Available 24/7
✅ Replies within 24 hours

BEST FOR:
🧾 Receipts
📅 Booking changes
📋 General enquiries

EMAIL SUPPORT:
🔗 Email Frankie B’s

CAREERS:
🌐 Visit our website
📱 Go to contact page
🔽 Select “Careers” menu

REQUIREMENTS:
📋 Relevant experience
📝 CV & documents
✅ Availability details

CAREERS:
🔗 Careers at Frankie B’s

Title: Refunds & Payments
Question: How can I get help with refunds or payments?

REFUNDS & PAYMENTS:
🧾 Contact us for refund help
📧 hello@frankiebs.com
💬 WhatsApp support

WHATSAPP CHAT:
✅ Monday – Sunday
⏰ 9am – 5pm
🔄 Replies in 5 minutes

Title: Surcharge Details
Question: What surcharges and service fees apply?

SURCHARGE DETAILS:
💳 12.5% on Sundays
💳 12.5% on public holidays
💳 12.5% on Christmas Day

SERVICE FEE:
💳 2.5% on card payments
💵 No fee for cash
📅 Applies Mon – Sun

SURCHARGE DETAILS:
🔗 View Policy

Title: Payment Methods
Question: What payment methods are accepted?

PAYMENT METHODS:
💵 Cash accepted
💳 Visa / MasterCard
💳 American Express

MORE METHODS:
💳 PayPal / Afterpay
💳 All major cards
🎁 E-Gift Cards

PAYMENT METHODS:
🔗 Payment Info

Title: Functions & Events
Question: What types of functions and events can Frankie B’s host?

FUNCTIONS & EVENTS:
🎉 We host set menu functions
🎂 Birthdays
💍 Anniversaries

EVENT TYPES:
🍽️ Corporate events
🥂 Celebrations
🎊 Special occasions

BOOKING REQUIRED:
📅 Reserve in advance
💳 $50 deposit if required
📝 Online booking only

FUNCTIONS & EVENTS:
🔗 Book Now

LIVE MUSIC:
🎶 Music every day
🔥 Lively atmosphere
💃 Guests may dance

PARRAMATTA:
📍 Open 24/7
🎧 Music all night
🥂 Late-night service

EASTGARDENS:
📍 8:30am–4:00pm
🎤 Daytime music
☕ Brunch service

Title: Parking
Question: Where can I park when visiting Frankie B’s?

PARKING:
📍 Eat Street Car Park
🛣️ 30 George St
🏙️ Parramatta NSW 2150

PARKING:
📍 Westfield Car Park
🛣️ 152 Bunnerong Rd
🏙️ Eastgardens NSW 2036

KIDS & TEENS SET MENU PRICING:
👶 Under 4 – Free
🧒 Under 12 – Half price
🧑‍🦱 13+ – Full price

PAYMENT METHODS:
💵 Cash
💳 Visa / MasterCard / Amex
💳 PayPal / Afterpay

CANCELLATIONS:
✅ 24+ hrs – Full refund
❌ Under 24 hrs – No refund
❌ No-show – No refund

SURCHARGES:
🗓️ 12.5% Sundays & public holidays
💳 2.5% on all card payments

PUBLIC HOLIDAY HOURS – PARRAMATTA:
🎅 Christmas Eve – Open 24/7
🎄 Christmas Day – Open 24/7
🐣 Good Friday – Open 24/7
🪺 Easter Sunday – Open 24/7
☮️ Anzac Day – Open 24/7
🎉 New Year’s Eve – Open 24/7
🎆 New Year’s Day – Open 24/7

PUBLIC HOLIDAY HOURS – EASTGARDENS:
🍳 Christmas Eve – 8:30am–4pm
🎄 Christmas Day – Closed
🐣 Good Friday – Closed
🪺 Easter Sunday – Closed
☮️ Anzac Day – Closed
🎉 New Year’s Eve – 8:30am–4pm
🎆 New Year’s Day – Closed

STORAGE OPTIONS:
🧥 Jackets
👶 Prams / strollers
❓ Ask staff for assistance

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