About Us
OUR STORY
Frankie B’s started with two best mates chasing one thing: the Italian casual dining experience we couldn’t find.
A place where tradition is respected, and everything is made with obsession.
Wood-fired pizza. Handmade pasta. Signature desserts.
Premium ingredients, crafted with precision, served with energy. Because the details are what people remember.
THE GREASE PAPER
The Grease Paper is our signature detail.
The graffiti wrap used on our burgers and fried dishes is built from twenty personal memories shared between the founders.
Every mark is real. A tribute to friendship, creativity, and the road that brought us here.
The Art Wall, built entirely by hand, carries the same spirit.
Frankie B’s is crafted, not copied.
THE FOOD
Wood-fired pizza. Fresh pasta. Ribs. Steak. Seafood.
Our core pillars, rooted in Italian family heritage and lifted with bold crowd favourites.
Seven dedicated dietary menus, built with the same care: Halal, Vegan, Vegetarian, Egg-Free, Gluten-Free, Dairy-Free, and Nut-Free.
THE EXPERIENCE
Frankie B’s is not just a meal.
It’s vibrant, high-energy, and designed for friends and families to come together.
OUR LOCATIONS
Parramatta (Food House)
Eastgardens (Brunch House)
Canberra (coming soon)
Darling Harbour (coming soon)
OUR MISSION
To build the world’s most loved casual dining brand through relentless innovation, obsessive craft, and bold flavour.
- No shortcuts
- No compromises
- Built with precision
- Served with energy
For The Love of Food
Policies
GLOBAL BOOKING RULES
Walk-ins always welcome
Confirmations sent via email and SMS
Unconfirmed bookings may be released
SMS reminder sent on booking day
STANDARD BOOKINGS (1-24 GUESTS)
No hold required
A la carte menu available
Set menus are available for 8+ guests
SET MENU BOOKINGS (8-50 GUESTS)
Set menus available for 8+ guests
Set menu required for groups of 25+ guests
$50 hold required (see $50 HOLD PAYMENT section)
Set menu dessert package bolt-on is available with any set menu
Set menu beverage package bolt-on is available with any set menu
SET MENUS
Pricing & Details
$59 per person set menu (3 courses)
$89 per person set menu (4 courses)
$149 per person set menu (4 courses + beverage package)
Minimum 8 guests required
Optional Bolt-Ons
Dessert package: $9 per person
Beverage package: $49 per person
Set menu dessert package bolt-on is only available with a set menu
Set menu beverage package bolt-on is only available with a set menu
How To Add Bolt-Ons
Add on arrival
Add when booking online
LUNCH PRE-ORDER (LPO)
Parramatta only
No hold required
$29 per person lunch pre-order (1 course + 1 beverage)
Available Monday to Friday
Available 9:00am-4:00pm only
No order edits after pre-ordering online
Payment due at the end of your visit
BIRTHDAY PACKAGE
Book online only
$50 hold required (see $50 HOLD PAYMENT section)
Minimum 8 guests required to receive complimentary cake
Includes birthday cake, balloons, candles, and happy birthday serenade
SEATING TIMES
Unlimited seating for 5+ guests
Subject to venue capacity and service flow
2-hour seating limit for 2-4 guests
Friday and Saturday nights only
RUNNING LATE
Table held for 15 minutes
After 15 minutes table released
Next available table offered on arrival
$50 HOLD PAYMENT
Required for: Birthday packages and Set menu bookings
Hold released 24h post visit
Hold cannot be applied to your bill
Hold forfeited if you no-show
Hold forfeited if you fail to confirm
Hold forfeited if booking drops below 8
ACCEPTED PAYMENT METHODS
All major credit and debit cards
Apple Pay
Google Pay
Cash
Afterpay
GROUP SPLIT BILLS
Split bills welcome
Max 4 splits per table
WEEKEND & PUBLIC HOLIDAY SURCHARGE
15% surcharge on card payments
12.5% surcharge on cash payments
CARD SERVICE FEE (MON–FRI)
2.5% on card payments
No fee for cash
LATE NIGHT (24/7 LOCATIONS)
15% on all payments
WHEN YOU PAY
Table service / Set menus / Packages / LPO
Pay at end of meal
QR orders / Pick-up / Delivery
Pay online at order time
WHEN YOU ORDER
Table service / Set menus / Packages / LPO
Select items on arrival
QR orders
Order anytime via QR code
Pick-up / Delivery
Order online
BYO POLICY
Fully licensed venue
No BYO food permitted
No BYO drinks permitted
Complimentary water provided
Full beverage menu available
DIETARY ACCOMMODATIONS
We take dietary needs seriously. Every dish is crafted with care, and we offer seven dedicated dietary menus to accommodate all guests
Halal
Vegan
Vegetarian
Gluten-Free
Dairy-Free
Egg-Free
Nut-Free
DIETARY AVAILABILITY
Dietary menus available for dine-in (including QR orders) and pick-up only
Not available for delivery orders
ALLERGEN INFORMATION
Please inform staff of any allergies or dietary requirements
Pasta and sugo swaps are always available
We cannot guarantee allergen-free meals
Cross-contact risk exists in our kitchen
CANCELLATIONS & CHANGES
Editing Your Booking
You can modify your reservation anytime using:
The confirmation link sent to your email
The booking link sent via SMS
WhatsApp support (available 9:00 AM–5:00 PM daily)
Standard bookings
Our standard bookings offer maximum flexibility:
Cancel anytime without penalty—we understand plans change
Confirmation required before your arrival date to hold your table
Unconfirmed bookings may be automatically released to accommodate other guests
No hold required—book with complete peace of mind
Birthday Package Bookings (8+ guests)
Because celebrations matter:
Confirmation required before arrival—we’ll have your cake and balloons ready
$50 hold required (see $50 HOLD PAYMENT section)
Under 8 guests? No worries. You’ll still get balloons, candles, and our birthday serenade (cake available for purchase)
CONTACT & SUPPORT
WhatsApp support is available 9:00am-5:00pm daily, Monday to Sunday. Typical response time is within 5 minutes
RESPONSIBLE SERVICE OF ALCOHOL (RSA)
Frankie B’s is committed to responsible service. We reserve the right to refuse service to intoxicated guests in accordance with RSA regulations
OUR LOCATIONS
Frankie B’s Food House – Parramatta
291 Church Street, Parramatta NSW
Open 24/7, 365 days a year. Our flagship for late-night feasts and all-day classics
8-minute walk from Parramatta Station
Eat Street Car Park available
Wheelchair accessible and family-friendly facilities
Cuisine Types: Wood-Fired Pizza, Fresh Pasta, Ribs, Steak, Seafood, Italian Street-Food Fusion
Frankie B’s Brunch House – Eastgardens
152 Bunnerong Road, Eastgardens NSW
Open 8:30am-4:00pm daily. Family-friendly brunch with an indoor kids playground
Cuisine Types: Pasta, Burgers, Bowls, Pastries, Toasties, Wraps, Italian Café Fusion
LINKS
Reservations
Dietary Menus
Birthday Package
Set Menus
Lunch Pre-Order
For any questions or clarifications, please reach out to our team via WhatsApp or email. We’re here to make your Frankie B’s experience exceptional