📜 FRANKIE B’S PRIVACY & POLICIES
Last Updated: August 13, 2025
Policies are subject to change. Please check www.frankiebs.com for the latest version.
🔒 PRIVACY POLICY
Frankie B’s (“we,” “our,” “us”) is committed to protecting your privacy.
We ensure your personal information is handled safely and responsibly at all times.
INFORMATION WE COLLECT
Name
Phone number
Booking details
Event details
Any other details you provide when:
Making a reservation
Submitting a form
Placing an order
ORDER & BOOKING INFORMATION
Date
Time
Group size
Menu preferences
TECHNICAL INFORMATION
IP address
Browser type
Site usage data (via cookies/analytics)
HOW WE USE YOUR INFORMATION
Process and confirm bookings/orders
Respond to enquiries or requests
Send offers/promotions (if opted in)
Improve services and customer experience
SHARING YOUR INFORMATION
Never sold to third parties
Shared only with trusted providers
(e.g., booking/payment systems) or when required by law
YOUR RIGHTS
Access and update your personal information
Withdraw consent for marketing communications
COOKIES
We use cookies to improve your browsing experience.
You can disable cookies in your browser settings.
📧 Email: hello@frankiebs.com
🌐 Website: www.frankiebs.com
🎁 E-GIFT CARD POLICY
Purchase: Online only
Validity: 3 years from purchase date
Refunds: None; no cash exchange
Use: Dine-in, takeaway, pickup, and e-gift card purchases (excludes Uber Eats)
Security: Lost or stolen cards cannot be replaced
Usage Locations: All Frankie B’s venues
🎉 BIRTHDAY PACKAGE POLICY
BIRTHDAY DEPOSIT:
$50 holding deposit required
(refunded within 24 hrs after event; cannot be used towards bill)
BIRTHDAY CANCELLATIONS:
Less than 24 hrs → No refund
24+ hrs notice → Full refund
BIRTHDAY BOOKINGS UNDER 8 GUESTS:
Still receive balloons & serenade
BIRTHDAY COMPLIMENTARY CAKE:
Available for bookings of 8+ guests
BIRTHDAY BOOKING:
Online only
BIRTHDAY NO-SHOW POLICY:
No refund
BIRTHDAY MODIFY BOOKING:
Via SMS/email link
BIRTHDAY CAKE GUARANTEE:
If 8+ originally booked, cake still provided even if fewer attend
BIRTHDAY INCLUSIONS
🎈 Balloons
🕯 Candles
🎂 Birthday Cake (8+ guests)
🎶 Happy Birthday Serenade
💕 ANNIVERSARY PACKAGE POLICY
ANNIVERSARY GUESTS:
No minimum required
ANNIVERSARY BOOKING:
Online only
ANNIVERSARY DEPOSIT:
$50 holding deposit (refunded within 24 hrs after event; cannot be used towards bill)
ANNIVERSARY CANCELLATIONS:
Less than 24 hrs → No refund
24+ hrs notice → Full refund
ANNIVERSARY NO-SHOW POLICY:
No refund
ANNIVERSARY MODIFY BOOKING:
Via SMS/email link
ANNIVERSARY INCLUSIONS:
🍷 Complimentary Wine Bottle of your choice
🍕 Dessert Pizza
ANNIVERSARY WINE BOTTLE OPTIONS:
Annais Pinot Grigio (White)
Killibinbin ‘Seduction’ Cabernet Sauvignon (Red)
Killibinbin ‘Sweet Lips’ Rosé (Rosé)
📅 STANDARD BOOKING POLICY:
Guests: 1–24 guests accepted; 25+ require set menu
Booking: Online only
Deposit: None unless set menu selected
Late Arrivals: 15-minute grace; table may be released
Cancellations: Allowed anytime for non-set menu bookings
No-Show Policy: No charges unless deposit required
Modify Booking: Via SMS/email link
🍽 SET MENU BOOKING POLICY:
Guests: Minimum 8 guests; mandatory for 25+
Booking: Online only
Changes: Guest count must be updated 24+ hrs in advance
Serving: Meals chosen on arrival
Deposit: $50 holding deposit (refunded within 24 hrs after event; cannot be used towards bill)
Cancellations:
Less than 24 hrs → No refund
24+ hrs notice → Full refund
Payment: Pay at event; split bills & Afterpay accepted
No-Show Policy: No refund
Modify Booking: Via SMS/email link
🚚 DELIVERY ORDER POLICY:
Availability: 24/7 via Uber Eats
Changes/Cancellations: Not allowed once submitted
Fulfilment: Managed by Uber Eats; feedback/issues handled via Uber Eats Support
🛍 PICKUP ORDER POLICY:
Availability: 24/7 via Official Website
Spend: No minimum spend required
Payment: Online at checkout (split bills & Afterpay accepted)
Pickup Time: Selected during ordering
Changes/Cancellations: Not allowed once submitted
📍 FRANKIE B’S LOCATIONS & CONTACT INFORMATION:
🍴 Frankie B’s Food House – Parramatta
⏰ Open 24/7 — 365 days
🍳 Breakfast | Brunch | Lunch | Dinner | Open 24/7
🥩 Ribs | Steak | Seafood | Wood-Fired Pizza | Pasta
CURRENT TRACKING INTEGRATIONS
Google Tag Manager: GTM-TDPR7L9Z
GA4 (Google Analytics 4): G-N9E3C9CQQX
Google Ads: AW-16523095042
Facebook Pixel: 388520733518581
📞 NEED MORE HELP?:
💬 WHATSAPP LIVE CHAT:
Availability: Monday – Sunday
Hours: 9:00am – 5:00pm
Response Time: ~5 minutes
📧 EMAIL SUPPORT:
Available: 24/7
Response Time: Within 24 hours
🌟 FRANKIE B’S BRAND & INFORMATION GUIDE:
BRAND COMMITMENT
Frankie B’s sources the freshest and finest ingredients from around the world, always striving for improvement, growth, and positive development to enhance every dining experience. The menu is Italian and internationally inspired, blending tradition with creativity.
🍕 ABOUT FRANKIE B’S:
Frankie B’s is more than a restaurant — it’s a movement powered by bold flavours, creative energy, and a deep passion for food. Founded by two best friends united by their love for street culture and culinary craft, Frankie B’s blends Italian heritage with global influences to create a dining experience that’s both authentic and innovative.
From wood-fired pizzas and handmade pastas to gnocchi bowls and signature fried pistachio pockets, every dish is crafted with premium ingredients and an uncompromising commitment to flavour.
At Frankie B’s, food is an experience — whether it’s a casual brunch, a late-night feast, or a milestone celebration, we create a space that’s vibrant, welcoming, and built for connection.
🎯 MISSION:
To unite people through unforgettable dining — rooted in Italian tradition, fuelled by creativity, and delivered with bold flavour and heart.
👀 VISION:
To be recognised as a global leader in Italian-inspired dining — where tradition meets innovation and quality is never compromised. The goal is to build a brand celebrated not just for its food, but for its passion, craftsmanship, and community.
💡 BRAND VALUES:
Uncompromising Quality — Only the freshest, highest-grade ingredients
Innovation Rooted in Tradition — Bold new dishes inspired by timeless techniques
Passion for Food & Community — Every plate brings people together
Commitment to Excellence — From kitchen to table, every detail matters
Customer-First Philosophy — Adapting and evolving to exceed guest expectations
🏷 CORE TAGLINE:
“For the Love of Food”
SUPPORTING LINES:
Where Every Dish Tells a Story
Founded by two best mates, blending Italian tradition with bold street flavours
More than food — it’s a vibe
Fuelled by passion. Served with soul
🍝 MENU HIGHLIGHTS:
RIBS | STEAK | SEAFOOD | WOOD-FIRED PIZZA | FRESH PASTA
Loaded Gnocchi Bowls
Creative Pastas & Seasonal Specials
Italian & International Flavour Blends
Seven Dedicated Dietary Menus (Halal, Vegan, Vegetarian, Egg-Free, Gluten-Free, Dairy-Free, Nut-Free, Lactose-Free)
📍 LOCATIONS:
FRANKIE B’S FOOD HOUSE – PARRAMATTA
Open 24/7, 365 days a year
Breakfast | Brunch | Lunch | Dinner
Signature late-night eats
FRANKIE B’S BRUNCH HOUSE – EASTGARDENS
8:30am – 4:00pm, Monday to Sunday
Breakfast | Brunch | Lunch
Indoor kids playground
Relaxed, family-friendly atmosphere
👨👩👧 FAMILY-FRIENDLY DINING:
AT EASTGARDENS BRUNCH HOUSE:
Safe, enclosed indoor play area visible from the dining floor
Kid-friendly menu including pancakes, pasta, sliders, and juices
Comfortable space for family-oriented meals
🎨 ART & CULTURE AT FRANKIE B’S:
THE GRAFFITI PAPER
Custom artwork wrapping burgers and fried dishes, inspired by 20 personal memories shared between the founders. A tribute to creativity, friendship, and the journey of Frankie B’s.
THE ART WALL
Built entirely by hand, symbolising the craftsmanship and energy that drives our kitchen. Each detail reflects the precision, passion, and originality of the brand.
✨ FRANKIE B’S EXPERIENCE:
Frankie B’s is a space to connect, offering:
Celebrations — Birthday & Anniversary packages
Casual Dining — Lunch pre-orders, pick-up, and delivery
Community — Reward programs & loyalty perks
Special Menus — Dietary-friendly dining for all
👥 AUDIENCE PROFILES:
Food Enthusiasts — Adventurous diners seeking bold, inventive flavours
Health-Conscious Diners — Fresh, premium ingredients with dietary menu options
Celebration Seekers — Groups marking milestones in a memorable setting
Young Professionals — Quick, high-quality meals for busy schedules
Local Community — Loyal guests earning rewards
Technology Enthusiasts — Seamless ordering, QR menus, mobile payments
Tourists — Italian-inspired culture with a creative twist
🔑 DISTINCTIVE DIFFERENCE:
Food House — Restaurant-focused, all-day and all-night dining with big flavours and generous servings
Brunch House — Café & brunch-focused, morning-to-mid-afternoon dining with a fresh, relaxed, and family-friendly atmosphere
🔗 QUICK LINKS:
📅 Reservations
🍽 A La Carte Menu
📦 Pick-Up Orders
🥂 Set Menus
🎉 Birthday Package
💕 Anniversary Package
🥗 Dietary Info
🎁 E-Gift Cards