Frankie B's | FAQs

FB’s Rewards Policy:

 

Earning Points:
Earn 10 points per every $100 spent

 

Points Value:
10 points = $10 credit

 

Redemption:
Start redeeming once you reach 10 points

 

Sign-Up:
Sign up online to start earning
Join Now

 

Expiry:
No expiry on earned points

 

Where You Can Earn:
Earn on dine-in, takeaway, pickup, and e-gift card purchases
Cannot earn with Uber purchases

 

Where You Can Use Credits:
Use on dine-in, takeaway, pickup, and e-gift card purchases
Cannot use with Uber purchases

 

 

 

 

 

 

 

 

 

 

 

 

 

 

eGift Card Policy:

 

Purchase:
Buy online only

 

Validity:
Valid 3 years from purchase

 

Refunds:
No refunds or cash exchange

 

Where You Can Use E-Gift Cards:
Use on dine-in, takeaway, pickup, and e-gift card purchases
Cannot use with Uber purchases

 

Security:
Lost or stolen cards cannot be replaced

Usage Locations:
Can be used at all Frankie B’s locations

 

 

 

 

 

 

 

 

 

 

 

 

 

Birthday Package

Booking Policy:

 

 

Deposit:
Temporary $50 holding deposit required
Refund processed automatically
within 24 hours after the event

 

 

Deposit Usage:
This deposit cannot be used towards your bill

 

 

Cancellations:
No refund if canceled within 24 hours
Full refund if cancelled 24 hours prior

 

 

Birthday Bookings Below 8 People:
Bookings under 8 still receive balloons and serenade

 

 

Complimentary Cake Offer:
Minimum 8 guests required for complimentary cake

 

 

Booking:
Online booking required

 

 

8+ People Refund Eligibility:
No refund if fewer than 8 guests attend

 

 

Cake Guarantee for Original 8+ Booking:
Cake still provided even if fewer than 8 guests arrive

 

 

No-Show Policy:
No refund for no-shows

 

 

Modify Booking:
Use SMS or email link to modify anytime

 

 

 

 

 

 

 

 

 

 

 

Complimentary Birthday

Booking Inclusions:

 

 

Balloons


Candles


Birthday Cake (8 guests or more)


Happy Birthday Serenade

 

 

 

 

 

 

 

 

 

Complimentary Birthday

Cake Choices:

 

Ricotta Birthday Cake


Nutella Ricotta Birthday Cake

 

 

 

 

 

 

 

 

 

 

 

 

Anniversary Package

Booking Policy:

 

 

Guests:
Minimum 2 guests required

 

 

Booking:
Online booking required

 

 

Deposit:
Temporary $50 holding deposit required
Refund processed automatically
within 24 hours after the event

 

 

Deposit Usage:
This deposit cannot be used towards your bill

 

 

Cancellations:
No refund if canceled within 24 hours
Full refund if cancelled 24 hours prior

 

 

No-Show Policy:
No refund for no-shows

 

 

Modify Booking:
Use SMS or email link to modify anytime

 

 

 

 

 

 

 

Anniversary

Package Inclusions:

 

 

Complimentary wine bottle


Red rose on the table


Candle on the table


Dessert love pizza

 

 

 

 

 

 

 

 

Complimentary Anniversary

Wine Selection:

 

 

Annais Pinot Grigio – crisp, organic white


Killibinbin ‘Seduction’ Cabernet Sauvignon – bold, full-bodied red


Killibinbin ‘Sweet Lips’ Rosé – well-balanced rosé

 

 

 

 

 

 

 

 

 

Standard Booking Policy:

 

 

Guests:
Bookings for 1 to 24 guests accepted
Bookings of 25 or more require a set menu

 

 

Booking:
Online booking required

 

 

Deposit:
No deposit required unless
a set menu is selected

 

 

Late Arrivals:
15-minute grace period
Table may be released after that time

 

 

Cancellations:
Cancellations allowed any time for non-set menu bookings
Set menu bookings follow separate cancellation terms

 

 

No-Show Policy:
No charges apply for no-shows
unless a deposit was required

 

 

Modify Booking:
Use SMS or email link to modify anytime

 

 

 

 

 

 

 

 

Set Menu Booking Policy:

 

 

Guests:
Minimum 8 guests required
Set menu is mandatory
for groups of 25 or more

 

 

Booking:
Online booking required

 

 

Changes:
Guest count must be updated
at least 24 hours in advance

 

 

Serving Details:
Meals are chosen on the day
when you arrive to your booking

 

 

Deposit:
Temporary $50 holding deposit required
Refund processed automatically
within 24 hours after the event

 

 

Deposit Usage:
This deposit cannot be used towards your bill

 

 

Cancellations:
No refund if canceled within 24 hours
Full refund if cancelled 24 hours prior

 

 

Payment Info:
Pay at the end of your event
Split bills and Afterpay accepted

 

 

Less Than 8 Guests:
No refund if fewer than 8 guests attend

 

 

No-Show Policy:
No refund for no-shows

 

 

Modify Booking:
Use SMS or email link to modify anytime

 

 

 

 

 

 

 

 

 

 

 

 

Delivery Order Policy:

 

 

Availability:
Delivery available 24/7

 

 

Ordering:
Delivery orders must be placed
online via Uber Eats

 

 

Delivery Provider:
Orders are fulfilled and
delivered by Uber Eats

 

 

Changes or Cancellations:
Delivery orders cannot be changed
or cancelled once submitted

 

 

Delivery Feedback or Complaints:
All delivery-specific feedback, issues, or complaints
must be directed to Uber Eats Support

 

 


Contact: help.uber.com

 

 

 

 

 

 

 

Pickup Order Policy:

 

 

Availability:
Pickup available 24/7

 

 

Ordering:
Pickup orders must be placed online via the official website

 

 

Minimum Spend:
No minimum spend required for pickup orders

 

 

Payment:
Payment is completed online at checkout
Split payments and Afterpay are accepted

 

 

Pickup Timing:
Select your preferred pickup time during ordering
Orders are prepared to be ready at the time selected

 

 

Changes or Cancellations:
Pickup orders cannot be changed or cancelled once submitted

 

 

Website to Order:
https://www.frankiebs.com/pick-up-orders

 

 

 

 

 

 

 

 

Frankie B’s Halal Menu:


We offer a halal menu
View menu: Halal Menu

 

 

 

 

 

 

 

 

Frankie B’s Vegan Menu:


We offer a vegan menu
View menu: Vegan Menu

 

 

 

 

 

 

Frankie B’s Vegetarian Menu:


We offer a vegetarian menu
View menu: Vegetarian Menu

 

 

 

 

 

 

Frankie B’s Gluten-Free Menu:


We offer a gluten-free menu
View menu: Gluten-Free Menu

 

 

 

 

 

 

Frankie B’s Dairy-Free Menu: 


We offer a dairy-free menu
View menu: Dairy-Free Menu

 

 

 

 

 

 

Frankie B’s Nut-Free Menu:


We offer a nut-free menu
View menu: Nut-Free Menu

 

 

 

 

 

 

Frankie B’s Lactose-Free Menu:


We offer a lactose-free menu
View menu: Lactose-Free Menu

 

 

 

 

 

 

Frankie B’s Food House

Parramatta

Open 24/7
365 days a year
Breakfast | Brunch | Lunch | Dinner | 24-7
Ribs | Steak | Seafood | Wood Fired Pizza | Pasta

 

 

 

 

 

 

 

 

 

Frankie B’s Brunch House

Westfield Eastgardens

8:30am – 4pm
Mon – Sun
Breakfast | Brunch | Lunch | Kids Playground
Pasta | Burgers | Bowls | Pastries

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Need More Help?

WhatsApp Chat:

Availability: Mon – Sun
Hours: 9am – 5pm
Response Time: 5 mins
WhatsApp Enquiries

 

 

 

 

 

 

 

 

 

Contact Options:

 

WhatsApp Live Chat &
Email

 

 

WhatsApp Chat:
Availability: Mon – Sun
Hours: 9am – 5pm
Response Time: 5 mins
WhatsApp Enquiries

 

 

Email Support:
Available: 24/7
Response: 24 hours
hello@frankiebs.com

 

 

 

 

 

 

 

 

 

 

 

Frankie B’s Food House:

Parramatta

Open 24/7
365 days a year

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Frankie B’s Brunch House:

Eastgardens

8:30am – 4pm
Mon – Sun

 

 

 

 

 

 

 

 

FRANKIE B’S DIETARY ONLINE MENUS:

 

 

Halal Menu:

Vegan Menu:

Vegetarian Menu:

Gluten-Free Menu:

Dairy-Free Menu:

Nut-Free Menu:

Lactose-Intolerant Menu:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NBI OG WIDGET

https://bookings.nowbookit.com/?accountid=9c8320de-65bd-46e7-b636-9320d01b71a7&theme=light&colors=hex,000000

https://bookings.nowbookit.com/?accountid=9c8320de-65bd-46e7-b636-9320d01b71a7&theme=light&colors=hex,A7C6ED

 

 

 

 

 

 

 

 

 

 

Ribs | Steak | Seafood | Wood Fired Pizza | Pasta | 24/7

4 The ❤️ of Food

 

 

 

 

 

 

 

 

Welcome, you’re now an FB’s Rewards member!

 

 

Every $100 spent
= 10 FB’s Reward Points.

 

Every 10 points
= $10 credit towards all bills.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

About Frankie B’s

 

Frankie B’s is more than a restaurant—it’s a movement powered by bold flavours, creative energy, and an unshakable passion for food. Founded by two best friends united by their love for street culture and culinary craft, Frankie B’s is where authenticity meets innovation.

 

Rooted in Italian heritage and inspired by global tastes, our menu blends tradition with originality. From wood-fired pizzas and gourmet pastas to gnocchi bowls and our iconic fried pistachio pockets, every dish is handcrafted with premium ingredients and bursting with flavour.

 

At Frankie B’s, food is more than nourishment—it’s an experience. Whether it’s brunch with mates, a late-night feed, or a celebration to remember, we create a space that’s vibrant, welcoming, and built for connection.

 

Driven by a passion for excellence and constant reinvention, Frankie B’s is redefining the dining experience on our own terms. With 24/7 eats at Frankie B’s Food House and morning-to-afternoon flavours at Frankie B’s Brunch House, we’re here for every craving, anytime.

 

This is Frankie B’s—where culture, passion, and food collide to create something unforgettable.

 

 

 

 

 

 

 

 

 

 

 

Frankie B’s Story

 

Frankie B’s began as a shared dream between two best friends with a deep love for food, street culture, and bold culinary expression. What started as an experiment in flavour and creativity has grown into a thriving destination, celebrated for its authenticity and pursuit of excellence.

 

 

Rooted in heritage and fuelled by evolution, Frankie B’s blends timeless Italian tradition with global influences—delivering dishes that surprise, satisfy, and spark connection. From perfecting wood-fired pizzas and handmade pastas to pioneering signature creations like gnocchi bowls and fried pistachio pockets, every plate reflects craftsmanship and vision.

 

 

But Frankie B’s is more than just a place to eat—it’s a space to connect. It’s where energy, culture, and community come together through unforgettable food and heartfelt service.

 

 

As the brand continues to grow, one thing stays constant: a mission to bring people together through food, creativity, and experiences that leave a mark.

 

 

This is not just a restaurant—it’s a story, a celebration, and a cultural force that keeps unfolding.

 

 

 

 

 

 

 

 

 

 

 

Frankie B’s Mission

 

 

Our mission at Frankie B’s is to unite people through unforgettable dining—rooted in Italian tradition, fuelled by creativity, and delivered with bold flavour and heart.

 

 

 

 

 

 

 

 

 

Frankie B’s Vision

 

 

Our vision is to establish Frankie B’s as a global leader in Italian-inspired dining—where tradition meets creativity, and quality is never compromised.

 

We strive to build a brand recognised worldwide not just for its food, but for its passion, craftsmanship, and ability to bring people together. Through thoughtful growth and reinvention, we aim to make Frankie B’s synonymous with culinary excellence—rooted in heritage, yet boldly original.

 

 

 

 

 

 

 

 

 

 

 

Frankie B’s Audience

 

 

Food Enthusiasts

Adventurous diners who seek bold flavours and inventive culinary experiences. With standout creations like our gnocchi bowls and fried pistachio pockets, Frankie B’s delivers dining that excites and surprises.

 

 

 

Health-Conscious Diners

Guests who value fresh, premium ingredients without sacrificing flavour. With seven tailored dietary menus, every dish is made with intention and care.

 

 

 

Celebration Seekers

Families, groups, and friends looking to mark milestones in a vibrant, memorable setting. From set menus to birthday and anniversary packages, we cater to every occasion.

 

 

 

Young Professionals

Busy individuals who crave convenience, quality, and great food on tight schedules. Our lunch pre-order service offers efficient, flavour-packed dining without the wait.

 

 

 

 

Local Community

Loyal locals who support what’s real. With our FB’s Rewards Program, every visit earns points toward exclusive perks and personalised experiences.

 

 

 

 

Technology Enthusiasts

Guests who appreciate seamless digital interactions. With QR menus, mobile wallets, and app-integrated reward points, Frankie B’s delivers a frictionless experience.

 

 

 

Tourists & Visitors

Travellers drawn to unique flavours and memorable hospitality. Frankie B’s offers a true taste of Italian-inspired culture—through the lens of bold, creative expression.

 

 

 

 

 

 

 

 

 

 

What Frankie B’s Stands For

 

At Frankie B’s, we stand for more than just food—we stand for flavour, craft, and connection. Every action we take is shaped by our pursuit of excellence, creativity, and authenticity. We don’t just serve meals—we create moments that linger.

 

 

 

 

 

Uncompromising Quality

 

Each dish begins with the freshest, highest-grade ingredients—sourced with care and prepared to honour the craftsmanship behind true Italian-inspired cuisine.

 

 

 

 

 

Innovation Rooted in Tradition

 

We push boundaries with bold ideas, while remaining deeply connected to the timeless traditions that inspire us. Our menus evolve, but our roots keep us grounded.

 

 

 

 

Passion for Food & Community

 

Our food celebrates more than flavour—it celebrates people. Every plate brings guests together to share, connect, and create lasting memories.

 

 

 

 

 

Commitment to Excellence

 

We hold ourselves to the highest standards—from kitchen to table. We aim not just to impress, but to inspire.

 

 

 

 

 

Customer-First Philosophy

 

Every guest is at the centre of what we do. We listen, adapt, and refine—constantly evolving to meet expectations and exceed them.

 

 

At Frankie B’s, we don’t just cook—we curate, innovate, and elevate. Every bite reflects our passion, our heritage, and our commitment to something greater than food alone.

 

 

 

 

 

 

 

 

 

 

 

 

Core Tagline (Main Identity):

Where Every Dish Tells a Story

 

1.Founded by two best mates, Frankie B’s blends Italian tradition with bold street flavours. Wood-fired pizzas, creative pastas, and signature gnocchi bowls—crafted to connect.

 

2.Frankie B’s is more than food—it’s a vibe. Bold flavours, handcrafted plates, and community-driven energy, open 24/7 at Parramatta + brunch in Eastgardens.

 

3.From fried pistachio pockets to wood-fired classics, Frankie B’s serves flavour with culture—Italian-inspired dining with a creative twist.

 

Fuelled by Passion. Served with Soul.

 

 

 

 

 

 

 

 

 

 

Frankie B’s Graffiti Paper: A Story of Friendship, Memories, and Art

 

 

At Frankie B’s, food is more than just a meal—it’s about bringing people together, sharing stories, and celebrating life. The Frankie B’s Graffiti Paper embodies this spirit, serving as a visual tribute to the friendship that started it all.

 

This one-of-a-kind artwork was created by a talented graffiti artist, but its inspiration runs much deeper. It represents 20 personal memories shared by the two founders—inside jokes, childhood moments, and meaningful experiences that shaped their bond. Each symbol, design, and colour holds significance, reflecting laughter, struggles, and growth along their journey.

 

More than just art, the Graffiti Paper is part of the Frankie B’s experience. It wraps our signature burgers, serves as the underlay for many of our fried dishes, and brings a bold, creative energy to every meal.

 

When you step into Frankie B’s and see the Graffiti Paper, you’re not just looking at art—you’re experiencing a story of passion, creativity, and the connections that bring people together. This is the heart of Frankie B’s—a place where creativity thrives, friendships grow, and every dish is made with love.

 

 

 

 

 

 

 

 

 

The Art Wall at Frankie B’s:

Where Craft Meets Creativity

 

Built by Hand, Fuelled by Passion

 

At Frankie B’s, we don’t believe in shortcuts. Every piece of our art wall was built by hand—no templates, no mass production. Designed by the founders themselves, this wall represents precision, passion, and the same hands-on dedication we bring to every dish.

 

 

 

A Culinary Engine in Motion

 

Our kitchen is more than a place—it’s a creative engine. The art wall reflects this energy. Each instrument represents a part of our culinary process, from prep to plating, working in sync to transform raw ingredients into unforgettable meals.

 

 

 

Innovation Meets Flavour

 

Just like our dishes, the art wall is layered with boldness and originality. From the starting line to the final garnish, every detail mirrors the journey of flavour, culture, and creativity. It’s not just decor—it’s a conversation starter, a symbol of how we create at Frankie B’s.

Every bite, a masterpiece. Every piece, a story.

 

 

 

 

 

 

 

Frankie B’s Food House vs. Brunch House

 

Frankie B’s Food House
Focus: All-day, all-night dining
Menu: Wood-fired pizza, pasta, seafood & more
Hours: Open 24/7
Service: Dine-in, takeaway, delivery
Atmosphere: Fast-paced, energetic
Extras: Late-night eats, big servings

 

 

 

 

 

 

 

Frankie B’s Brunch House
Focus: Breakfast, brunch & lunch
Menu: Acai bowls, fresh juices, brunch classics
Hours: 8:30am – 4:00pm, Mon–Sun
Service: Dine-in, takeaway, delivery
Atmosphere: Relaxed, cosy, family-friendly
Extras: Kids’ playground (Eastgardens only)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Key Difference:
Frankie B’s Food House is your full-service, anytime destination.

Brunch House is for early risers, families, and midday catch-ups.

 

 

 

 

 

 

 

 

 

 

 

 

Family-Friendly Dining at Eastgardens: Where Food Meets Play

 

At Frankie B’s Brunch House, we believe great food and family time go hand in hand. That’s why our Eastgardens location features a dedicated indoor playground designed to make dining easier—and more fun—for everyone.

 

 

 

 

 

Designed for Families

 

A safe, enclosed play area with soft ground

 

Visible from the main dining area so parents can relax while keeping an eye on the kids

 

Ideal for brunches, lunch outings, and special family gatherings

 

 

 

 

 

 

Kid-Friendly Menu Options

 

We offer a selection of fun, delicious meals just for little ones—including pancakes, pasta, sliders, and fresh juices.

 

 

 

 

 

 

 

 

 

 

Why It Matters

 

Frankie B’s isn’t just a place to eat—it’s a space where everyone feels welcome. Our family-friendly setup is part of our commitment to creating memorable moments for guests of all ages.