📜 FRANKIE B’S PRIVACY & POLICIES
Last Updated: August 13, 2025
Policies are subject to change. Please check www.frankiebs.com for the latest version.
🔒 PRIVACY POLICY
Frankie B’s (“we,” “our,” “us”) is committed to protecting your privacy.
We ensure your personal information is handled safely and responsibly at all times.
INFORMATION WE COLLECT
Name
Phone number
Booking details
Event details
Any other details you provide when:
Making a reservation
Submitting a form
Placing an order
ORDER & BOOKING INFORMATION
Date
Time
Group size
Menu preferences
TECHNICAL INFORMATION
IP address
Browser type
Site usage data (via cookies/analytics)
HOW WE USE YOUR INFORMATION
Process and confirm bookings/orders
Respond to enquiries or requests
Send offers/promotions (if opted in)
Improve services and customer experience
SHARING YOUR INFORMATION
Never sold to third parties
Shared only with trusted providers
(e.g., booking/payment systems) or when required by law
YOUR RIGHTS
Access and update your personal information
Withdraw consent for marketing communications
COOKIES
We use cookies to improve your browsing experience.
You can disable cookies in your browser settings.
📧 Email: hello@frankiebs.com
🌐 Website: www.frankiebs.com
🎁 E-GIFT CARD POLICY
Purchase: Online only
Validity: 3 years from purchase date
Refunds: None; no cash exchange
Use: Dine-in, takeaway, pickup, and e-gift card purchases (excludes Uber Eats)
Security: Lost or stolen cards cannot be replaced
Usage Locations: All Frankie B’s venues
🎉 BIRTHDAY PACKAGE POLICY
BIRTHDAY DEPOSIT:
$50 holding deposit required
(refunded within 24 hrs after event; cannot be used towards bill)
BIRTHDAY CANCELLATIONS:
Less than 24 hrs → No refund
24+ hrs notice → Full refund
BIRTHDAY BOOKINGS UNDER 8 GUESTS:
Still receive balloons & serenade
BIRTHDAY COMPLIMENTARY CAKE:
Available for bookings of 8+ guests
BIRTHDAY BOOKING:
Online only
BIRTHDAY NO-SHOW POLICY:
No refund
BIRTHDAY MODIFY BOOKING:
Via SMS/email link
BIRTHDAY CAKE GUARANTEE:
If 8+ originally booked, cake still provided even if fewer attend
BIRTHDAY INCLUSIONS
🎈 Balloons
🕯 Candles
🎂 Birthday Cake (8+ guests)
🎶 Happy Birthday Serenade
💕 ANNIVERSARY PACKAGE POLICY
ANNIVERSARY GUESTS:
No minimum required
ANNIVERSARY BOOKING:
Online only
ANNIVERSARY DEPOSIT:
$50 holding deposit (refunded within 24 hrs after event; cannot be used towards bill)
ANNIVERSARY CANCELLATIONS:
Less than 24 hrs → No refund
24+ hrs notice → Full refund
ANNIVERSARY NO-SHOW POLICY:
No refund
ANNIVERSARY MODIFY BOOKING:
Via SMS/email link
ANNIVERSARY INCLUSIONS:
🍷 Complimentary Wine Bottle of your choice
🌹 Red Rose on Table
🕯 Candle on Table
🍕 Dessert Pizza
ANNIVERSARY WINE BOTTLE OPTIONS:
Annais Pinot Grigio (White)
Killibinbin ‘Seduction’ Cabernet Sauvignon (Red)
Killibinbin ‘Sweet Lips’ Rosé (Rosé)
📅 STANDARD BOOKING POLICY:
Guests: 1–24 guests accepted; 25+ require set menu
Booking: Online only
Deposit: None unless set menu selected
Late Arrivals: 15-minute grace; table may be released
Cancellations: Allowed anytime for non-set menu bookings
No-Show Policy: No charges unless deposit required
Modify Booking: Via SMS/email link
🍽 SET MENU BOOKING POLICY:
Guests: Minimum 8 guests; mandatory for 25+
Booking: Online only
Changes: Guest count must be updated 24+ hrs in advance
Serving: Meals chosen on arrival
Deposit: $50 holding deposit (refunded within 24 hrs after event; cannot be used towards bill)
Cancellations:
Less than 24 hrs → No refund
24+ hrs notice → Full refund
Payment: Pay at event; split bills & Afterpay accepted
No-Show Policy: No refund
Modify Booking: Via SMS/email link
🚚 DELIVERY ORDER POLICY:
Availability: 24/7 via Uber Eats
Changes/Cancellations: Not allowed once submitted
Fulfilment: Managed by Uber Eats; feedback/issues handled via Uber Eats Support
🛍 PICKUP ORDER POLICY:
Availability: 24/7 via Official Website
Spend: No minimum spend required
Payment: Online at checkout (split bills & Afterpay accepted)
Pickup Time: Selected during ordering
Changes/Cancellations: Not allowed once submitted
📍 FRANKIE B’S LOCATIONS & CONTACT INFORMATION:
🍴 Frankie B’s Food House – Parramatta
⏰ Open 24/7 — 365 days
🍳 Breakfast | Brunch | Lunch | Dinner | Open 24/7
🥩 Ribs | Steak | Seafood | Wood-Fired Pizza | Pasta
☕ Frankie B’s Brunch House – Eastgardens
⏰ 8:30am – 4:00pm | Monday – Sunday
🥞 Breakfast | Brunch | Lunch | Kids Playground | Café
🍔 Pasta | Burgers | Bowls | Pastries | Toasties | Wraps
📞 NEED MORE HELP?:
💬 WHATSAPP LIVE CHAT:
Availability: Monday – Sunday
Hours: 9:00am – 5:00pm
Response Time: ~5 minutes
📧 EMAIL SUPPORT:
Available: 24/7
Response Time: Within 24 hours
🌟 FRANKIE B’S BRAND & INFORMATION GUIDE:
BRAND COMMITMENT
Frankie B’s sources the freshest and finest ingredients from around the world, always striving for improvement, growth, and positive development to enhance every dining experience. The menu is Italian and internationally inspired, blending tradition with creativity.
🍕 ABOUT FRANKIE B’S:
Frankie B’s is more than a restaurant — it’s a movement powered by bold flavours, creative energy, and a deep passion for food. Founded by two best friends united by their love for street culture and culinary craft, Frankie B’s blends Italian heritage with global influences to create a dining experience that’s both authentic and innovative.
From wood-fired pizzas and handmade pastas to gnocchi bowls and signature fried pistachio pockets, every dish is crafted with premium ingredients and an uncompromising commitment to flavour.
At Frankie B’s, food is an experience — whether it’s a casual brunch, a late-night feast, or a milestone celebration, we create a space that’s vibrant, welcoming, and built for connection.
🎯 MISSION:
To unite people through unforgettable dining — rooted in Italian tradition, fuelled by creativity, and delivered with bold flavour and heart.
👀 VISION:
To be recognised as a global leader in Italian-inspired dining — where tradition meets innovation and quality is never compromised. The goal is to build a brand celebrated not just for its food, but for its passion, craftsmanship, and community.
💡 BRAND VALUES:
Uncompromising Quality — Only the freshest, highest-grade ingredients
Innovation Rooted in Tradition — Bold new dishes inspired by timeless techniques
Passion for Food & Community — Every plate brings people together
Commitment to Excellence — From kitchen to table, every detail matters
Customer-First Philosophy — Adapting and evolving to exceed guest expectations
🏷 CORE TAGLINE:
“For the Love of Food”
SUPPORTING LINES:
Where Every Dish Tells a Story
Founded by two best mates, blending Italian tradition with bold street flavours
More than food — it’s a vibe
Fuelled by passion. Served with soul
🍝 MENU HIGHLIGHTS:
RIBS | STEAK | SEAFOOD | WOOD-FIRED PIZZA | FRESH PASTA
Loaded Gnocchi Bowls
Creative Pastas & Seasonal Specials
Italian & International Flavour Blends
Seven Dedicated Dietary Menus (Halal, Vegan, Vegetarian, Egg-Free, Gluten-Free, Dairy-Free, Nut-Free, Lactose-Free)
📍 LOCATIONS:
FRANKIE B’S FOOD HOUSE – PARRAMATTA
Open 24/7, 365 days a year
Breakfast | Brunch | Lunch | Dinner
Signature late-night eats
FRANKIE B’S BRUNCH HOUSE – EASTGARDENS
8:30am – 4:00pm, Monday to Sunday
Breakfast | Brunch | Lunch
Indoor kids playground
Relaxed, family-friendly atmosphere
👨👩👧 FAMILY-FRIENDLY DINING:
AT EASTGARDENS BRUNCH HOUSE:
Safe, enclosed indoor play area visible from the dining floor
Kid-friendly menu including pancakes, pasta, sliders, and juices
Comfortable space for family-oriented meals
🎨 ART & CULTURE AT FRANKIE B’S:
THE GRAFFITI PAPER
Custom artwork wrapping burgers and fried dishes, inspired by 20 personal memories shared between the founders. A tribute to creativity, friendship, and the journey of Frankie B’s.
THE ART WALL
Built entirely by hand, symbolising the craftsmanship and energy that drives our kitchen. Each detail reflects the precision, passion, and originality of the brand.
✨ FRANKIE B’S EXPERIENCE:
Frankie B’s is a space to connect, offering:
Celebrations — Birthday & Anniversary packages
Casual Dining — Lunch pre-orders, pick-up, and delivery
Community — Reward programs & loyalty perks
Special Menus — Dietary-friendly dining for all
👥 AUDIENCE PROFILES:
Food Enthusiasts — Adventurous diners seeking bold, inventive flavours
Health-Conscious Diners — Fresh, premium ingredients with dietary menu options
Celebration Seekers — Groups marking milestones in a memorable setting
Young Professionals — Quick, high-quality meals for busy schedules
Local Community — Loyal guests earning rewards
Technology Enthusiasts — Seamless ordering, QR menus, mobile payments
Tourists — Italian-inspired culture with a creative twist
🔑 DISTINCTIVE DIFFERENCE:
Food House — Restaurant-focused, all-day and all-night dining with big flavours and generous servings
Brunch House — Café & brunch-focused, morning-to-mid-afternoon dining with a fresh, relaxed, and family-friendly atmosphere
🔗 QUICK LINKS:
📅 Reservations
🍽 A La Carte Menu
📦 Pick-Up Orders
🥂 Set Menus
🎉 Birthday Package
💕 Anniversary Package
🥗 Dietary Info
🎁 E-Gift Cards
TITLE:
EASTGARDENS STANDARD BOOKINGS
QUESTION:
Where can we book?
ANSWER:
👥 1–24 guests only
🚫 No set menus
🚫 No birthday package
🚫 No anniversary package
BOOK EASTGARDENS:
🔗 Book Eastgardens
TITLE:
PARRAMATTA $149 SET MENU
QUESTION:
What is included and how do we book it?
ANSWER:
$149 SET MENU:
💵 $149 per head
👥 Minimum 8 guests
📅 365 days
🕒 24/7
INCLUDES PER GUEST:
🍽️ 4 courses
🥂 2-hour drinks package
📝 Online booking required
✅ Choose on arrival
DRINKS PACKAGE:
🥤 Bottomless drinks
⏳ 2-hour limit
📋 Choose on arrival
✅ Staff assistance available
WHAT’S INCLUDED — DRINKS 1:
🥤 Bottomless Drinks (2 hrs)
🧃 1L Juice Jugs
💧 1L Bottled Water
🍺 2.2L Beer Towers
WHAT’S INCLUDED — DRINKS 2:
🥤 1L Soft Drink Jugs
🍹 2L Sharing Cocktails
1ST COURSE — STARTERS:
🍄 Tartufo Crust
🌼 Fiori Di Zucca
🦐 W.A King Prawns
🦪 S.A Pacific Oysters
STARTER SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
STARTER SWAPS:
🔁 Swap with any starter
🧑🍳 Speak to staff on the day
2ND COURSE — MAINS:
🍝 Select 2 pastas
🍕 Select 2 pizzas
📋 Choose on arrival
MAINS SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
3RD COURSE — PLATTERS:
🥩 Triple Grill Platter
🦞 Triple Seafood Platter
PLATTER SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
4TH COURSE — DESSERT:
🍫 Ferrero Pockets
🥟 Pistachio Pockets
DESSERT SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
DESSERT SWAPS:
🔁 Swap with any Sharing Dessert
🧑🍳 Speak to staff on the day
CLICK TO VIEW MENU:
🔗 View $149 Set Menu
CLICK TO BOOK:
🔗 Book $149 Set Menu
TITLE:
PARRAMATTA $89 SET MENU
QUESTION:
What is included and how do we book it?
ANSWER:
$89 SET MENU:
💵 $89 per head
👥 Minimum 8 guests
📅 365 days
🕒 24/7
INCLUDES PER GUEST:
🍽️ 4 courses
📝 Online booking required
✅ Choose on arrival
1ST COURSE — STARTERS:
🌼 Fiori Di Zucca
🧄 Garlic Cheese Crust
🦪 S.A Pacific Oysters
🦐 W.A King Prawns
STARTER SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
STARTER SWAPS:
🔁 Swap with any starter
🧑🍳 Speak to staff on the day
2ND COURSE — MAINS:
🍝 Select 2 pastas
🍕 Select 2 pizzas
📋 Choose on arrival
MAINS SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
3RD COURSE — PLATTERS:
🍗 Rib Platter
🍖 Pollo Scallopini
PLATTER SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
4TH COURSE — DESSERT:
🍫 Ferrero Zeppole
🥟 Pistachio Zeppole
DESSERT SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
DESSERT SWAPS:
🔁 Swap with any Sharing Dessert
🧑🍳 Speak to staff on the day
CLICK TO VIEW MENU:
🔗 View $89 Set Menu
CLICK TO BOOK:
🔗 Book $89 Set Menu
TITLE:
PARRAMATTA $59 SET MENU
QUESTION:
What is included and how do we book it?
ANSWER:
$59 SET MENU:
💵 $59 per head
👥 Minimum 8 guests
📅 365 days
🕒 24/7
INCLUDES PER GUEST:
🍽️ 3 courses
📝 Online booking required
✅ Choose on arrival
1ST COURSE — STARTERS:
🍞 Garlic Cheese Crust
🌼 Fiori Di Zucca
STARTER SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
STARTER SWAPS:
🔁 Swap with any starter
🧑🍳 Speak to staff on the day
2ND COURSE — PASTA:
🍝 Select 2 pastas
📋 Choose on arrival
PASTA SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
3RD COURSE — PIZZA:
🍕 Select 2 pizzas
📏 0.5m per 4 guests
📋 Choose on arrival
PIZZA SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
CLICK TO VIEW MENU:
🔗 View $59 Set Menu
CLICK TO BOOK:
🔗 Book $59 Set Menu
TITLE:
PARRAMATTA $29 BRUNCH SET MENU
QUESTION:
What is included and how do we book it?
ANSWER:
$29 BRUNCH SET MENU:
💵 $29 per head
👥 Minimum 8 guests
📅 365 days
🕡 06:30 AM–2:00 PM
INCLUDES PER GUEST:
🍽️ 1 meal + 1 beverage
📝 Online booking required
🔒 $50 holding deposit
✅ Choose on arrival
1ST COURSE — MAIN:
🍳 Big Breakfast
🥦 Vegetarian Breakfast
📋 Choose on arrival
👤 One plate per guest
BRUNCH BEVERAGE PACKAGE:
🥤 Selection of beverage
📋 Choose on arrival
👤 1 served per guest
CLICK TO VIEW MENU:
🔗 View Brunch Set Menu
CLICK TO BOOK:
🔗 Book Brunch Set Menu
TITLE:
PARRAMATTA $29 KIDS SET MENU
QUESTION:
What is included and how do we book it?
ANSWER:
$29 KIDS SET MENU:
💵 $29 per head
👥 Minimum 8 guests
📅 365 days
🕡 24/7
INCLUDES PER CHILD:
🍽️ 2 courses + 1 beverage
📝 Online booking required
🔒 $50 holding deposit
✅ Choose on arrival
1ST COURSE — MAIN MEAL:
🍽️ Kids main meal selection
📋 Choose on arrival
👤 One plate per guest
2ND COURSE — DESSERT:
🍰 Selection of kids dessert
📋 Choose on arrival
👤 One dessert per guest
KIDS BEVERAGE PACKAGE:
🥤 Selection of beverage
📋 Choose on arrival
👤 1 served per guest
CLICK TO VIEW MENU:
🔗 View Kids Set Menu
CLICK TO BOOK:
🔗 Book Kids Set Menu
TITLE:
PARRAMATTA $29 LUNCH PRE-ORDER
QUESTION:
What is included and how do we book it?
ANSWER:
$29 LUNCH PRE-ORDER:
💵 $29 per head
👥 No minimum guests
📅 Monday to Friday
🕒 10:00 AM–4:00 PM
PAYMENT:
💳 Due at end of event
INCLUDES PER GUEST:
🍽️ 1 course + 1 beverage
📝 Online pre-order required
⚠️ No changes once submitted
⏰ Ready at booking time
1 COURSE — LUNCH:
🍽️ Selection of lunch meal
📋 Online pre-order required
👤 One dish per guest
LPO BEVERAGE PACKAGE:
🥤 Selection of beverage
📋 Online pre-order required
👤 1 served per guest
CLICK TO VIEW MENU:
🔗 View $29 Lunch Menu
CLICK TO BOOK + PRE-ORDER:
🔗 Book & Pre-Order Lunch
TITLE:
PARRAMATTA $9 DESSERT PACKAGE
QUESTION:
What is included and how do we book it?
ANSWER:
$9 DESSERT PACKAGE:
💵 $9 per head
➕ Add to any set menu
HOW TO ADD:
📝 Book online
✅ Select a Set Menu
✅ Select $9 Dessert
$9 DESSERT PACKAGE:
🥟 Pistachio Pockets
🍫 Ferrero Pockets
DESSERT SERVICE:
🤝 Served to share
👥 1 of each per 4 guests
DESSERT SWAPS:
🔁 Swap with any Sharing Dessert
🧑🍳 Speak to staff on the day
CLICK TO VIEW MENU:
🔗 View Dessert Package
CLICK TO BOOK:
🔗 Add Dessert Package
TITLE:
PARRAMATTA $49 BEVERAGE PACKAGE
QUESTION:
What is included and how do we book it?
ANSWER:
$49 BEVERAGE PACKAGE:
💵 $49 per head
🕑 Bottomless 2 hours
📋 Choose on arrival
➕ Add to any set menu
HOW TO ADD:
📝 Book online
✅ Select a Set Menu
✅ Select $49 Beverage
WHAT’S INCLUDED:
🥤 Bottomless drinks (2 hrs)
🧃 1L Juice Jugs
💧 1L Bottled Water
🍺 2.2L Beer Towers
🥤 1L Soft Drink Jugs
🍹 2L Sharing Cocktails
CLICK TO VIEW MENU:
🔗 View Beverage Package
CLICK TO BOOK:
🔗 Add Beverage Package
TITLE:
EASTGARDENS PARKING
QUESTION:
Where can I park in Eastgardens?
ANSWER:
EASTGARDENS PARKING:
🅿️ Westfield Car Park
📍 152 Bunnerong Rd
🏙️ Eastgardens NSW
CLICK EASTGARDENS MAP:
🔗 Westfield Car Park
TITLE:
PARRAMATTA PARKING
QUESTION:
Where can I park in Parramatta?
ANSWER:
PARRAMATTA PARKING:
🅿️ Eat Street Car Park
📍 30 George St
🏙️ Parramatta NSW
CLICK PARRAMATTA MAP:
🔗 Eat Street Car Park
TITLE:
FB’S REWARDS PROGRAM
QUESTION:
How do I join the rewards program and how do points work?
ANSWER:
FB’S REWARDS:
🆓 Join free in minutes
🎯 10 pts per $100
💰 10 pts = $10 credit
🔐 Account required
EARN POINTS ON:
🛍️ Pick-up web orders
🍽️ Dine-in QR orders
🎁 E-gift card buys
🚫 Not UberEats
CLICK TO JOIN:
🔗 Join Rewards
TITLE:
WHATSAPP LIVE CHAT
QUESTION:
How do I chat with a real person on WhatsApp?
ANSWER:
WHATSAPP LIVE CHAT:
📲 Quick help chat
🕰️ 9:00am–5:00pm
📅 Monday–Sunday
RESPONSE TIME:
🔄 Within 5 minutes
✅ Real person support
CONTACT WHATSAPP:
🔗 Frankie B’s WhatsApp
TITLE:
EMAIL SUPPORT
QUESTION:
How do I email your support team?
ANSWER:
EMAIL SUPPORT:
📧 Use Contact Us form
🕘 9:00am–5:00pm
📅 Monday–Sunday
🔒 Details kept private
WE CAN HELP WITH:
🧾 Bookings and changes
🍽️ Set menu questions
💬 Complaints or feedback
🥗 Dietary information
CLICK TO CONTACT:
🔗 Contact Us
TITLE:
HALAL & DIETARY OPTIONS
QUESTION:
Do you have Halal options at both locations?
ANSWER:
HALAL OPTIONS:
🕌 Dedicated Halal menu
🥩 Halal steaks available
🍕 Halal pizza and pasta
🍰 Halal desserts
LOCATIONS:
📍 Parramatta Halal
📍 Eastgardens Halal
ℹ️ Ask staff if unsure
CLICK FOR DIETARY MENUS:
🔗 Dietary Info
TITLE:
COMPLAINTS & FEEDBACK
QUESTION:
How do I submit feedback or make a complaint?
ANSWER:
FEEDBACK FORM:
📝 Submit via website
🌐 Official feedback page
🖼️ Upload photos if any
🔒 Details kept private
REQUIRED DETAILS:
📝 Order info
📍 Location visited
🧾 Full name and email
📅 Booking date and time
CLICK TO SUBMIT:
🔗 Frankie B’s Feedback
TITLE:
PARRAMATTA STANDARD BOOKING INFO
QUESTION:
How do I make a standard booking and is there a deposit?
ANSWER:
STANDARD BOOKING:
📝 Book online
👥 1–24 guests
🍽️ À la carte menu
💵 No deposit needed
SEATING POLICY:
👥 Max 16 per table
📍 Same area seating
↕️Back-to-back layout
↔️ Or side-by-side layout
CLICK TO BOOK:
🔗 Reservations
TITLE:
PARRAMATTA ANNIVERSARY PACKAGE INFO
QUESTION:
What is included in the anniversary package and how do we book it?
ANSWER:
ANNIVERSARY PACKAGE:
👥 No minimum
💳 $50 deposit hold
📝 Online booking required
🔄 Refunded 24h post event
COMPLIMENTARY:
🍷 Bottle of wine
🌹 Rose and candle
🍕 Dessert pizza
CLICK TO BOOK:
🔗 Anniversary Package
TITLE:
PARRAMATTA $29 LUNCH PRE-ORDER INFO
QUESTION:
How does the $29 Lunch Pre-order work?
ANSWER:
$29 LUNCH PRE-ORDER:
💵 $29 per head
👥 No minimum
🕒 10:00 AM–4:00 PM
📅 Monday to Friday only
INCLUDES PER GUEST:
🍽️ 1 main meal included
🥤 1 beverage included
ORDER RULES:
📝 Online booking required
📋 Pre-order required
✅ Selections are final
⏰ Ready at booking time
EXCLUSIONS:
🚫 No public holidays
CLICK FOR DETAILS:
🔗 $29 Lunch Pre-Order
TITLE:
PARRAMATTA BIRTHDAY PACKAGE DETAILS
QUESTION:
What is included in the birthday package and do we pay a deposit?
ANSWER:
BIRTHDAY PACKAGE:
💳 $50 deposit hold
👥 Minimum 8 guests
📝 Online booking required
🔄 Refunded 24h post event
COMPLIMENTARY:
🎂 House birthday cake
🎈 Balloons
🕯️ Candles
🥁 Serenade
CLICK TO BOOK:
🔗 Birthday Package
TITLE:
PARRAMATTA $30 PER PERSON — STANDARD BOOKING
QUESTION:
Can we keep it near $30 per head for 30 people without a set menu?
ANSWER:
✅ Yes — 25+ can book
🍽️ Standard booking
STANDARD BOOKING:
👥 No minimum guests
🍽️ A la carte menu
📝 Online booking
💵 No deposit needed
1M PIZZA SHARING:
🍕 1m pizza = 3 choices
💵 Avg $149 per metre
👥 Serves 4–8 guests
MAIN PASTA PLATTERS:
🍝 Avg $60 each
👥 Serves 2–3 guests
30 PEOPLE EXAMPLE:
🍕 4 x 1m pizzas ≈ $596
🍝 8 x pasta platters ≈ $480
💵 Total ≈ $1,076
👥 ≈ $36 per person
CLICK TO BOOK:
🔗 Reservations
TITLE:
PARRAMATTA STANDARD FOR 25+ GUESTS
QUESTION:
Can 25+ guests book standard instead of a set menu?
ANSWER:
✅ Yes — 25+ can book
🍽️ Standard booking
IF 25+ ON STANDARD:
⏱️ Food delays may occur
🪑 Separate tables only
✅ You must accept this
SEATING LAYOUT:
👥 Max 16 per table
📍 Seated in same area
↔️ Back-to-back layout
↔️ Or side-by-side layout
SET MENU BOOKING:
🔗 Set Menus
STANDARD BOOKING:
🔗 Reservations
TITLE:
PARRAMATTA $59 SET MENU
QUESTION:
What’s included in the $59 set menu and how does it work?
ANSWER:
COURSES:
🥗 2 starters of choice
🍝 2 pastas of choice
🍕 2 pizzas of choice
STYLE:
🍽️ 1 dish per 4 guests
🕒 Lunch or dinner
📅 Available daily
PRICE:
💵 $59 per guest
👥 Minimum 8 guests
💳 $50 deposit required
REFUND:
💳 $50 deposit
🔄 Refunded 24hrs post event
❌ Forfeit if no-show
❌ Forfeit if fewer arrive
CANCELLATION POLICY:
✅ Cancel 24hrs+ = full refund
❌ No-show = no refund
❌ Fewer guests arrive = no refund
⚠️ Cancel within 24hrs = no refund
UNDER 8 SHOW UP:
❌ Forfeit $50 deposit
✅ No set menu required
🍽️ Continue with à la carte
FEATURES:
📋 Select items on arrival
✅ Online booking required
💳 Full payment required at end of event
TITLE:
PARRAMATTA $59 SET MENU – EXAMPLES
QUESTION:
What are some pricing examples for the $59 set menu?
ANSWER:
8 GUESTS:
💰 Total = $472
🥗 4 starters
🍝 4 pastas
🍕 2 half-meter pizzas
12 GUESTS:
💰 Total = $708
🥗 6 starters
🍝 6 pastas
🍕 3 half-meter pizzas
16 GUESTS:
💰 Total = $944
🥗 8 starters
🍝 8 pastas
🍕 4 half-meter pizzas
20 GUESTS:
💰 Total = $1180
🥗 10 starters
🍝 10 pastas
🍕 5 half-meter pizzas
CLICK FOR MENUS:
🔗 Set Menus
CLICK FOR BOOKINGS:
🔗 Reservations
TITLE:
PARRAMATTA $89 SET MENU
QUESTION:
What’s included in the $89 set menu and how does it work?
ANSWER:
COURSES:
🥗 2 starters of choice
🍝 2 pastas of choice
🍕 2 pizzas of choice
🍖 Rib & Pollo platter
🍰 2 desserts of choice
STYLE:
🍽️ 1 dish per 4 guests
🕒 Lunch or dinner
📅 Available daily
PRICE:
💵 $89 per guest
👥 Minimum 8 guests
💳 $50 deposit required
REFUND:
💳 $50 deposit
🔄 Refunded 24hrs post event
❌ Forfeit if no-show
❌ Forfeit if fewer arrive
CANCELLATION POLICY:
✅ Cancel 24hrs+ = full refund
❌ No-show = no refund
❌ Fewer guests arrive = no refund
⚠️ Cancel within 24hrs = no refund
UNDER 8 SHOW UP:
❌ Forfeit $50 deposit
✅ No set menu required
🍽️ Continue with à la carte
FEATURES:
📋 Select items on arrival
🍰 Desserts included
✅ Online booking required
💳 Full payment required at end of event
TITLE:
PARRAMATTA $89 SET MENU – EXAMPLES
QUESTION:
What are some pricing examples for the $89 set menu?
ANSWER:
8 GUESTS:
💰 Total = $712
🥗 4 starters
🍝 4 pastas
🍕 2 half-meter pizzas
🍖 4 platters
🍰 4 desserts
12 GUESTS:
💰 Total = $1068
🥗 6 starters
🍝 6 pastas
🍕 3 half-meter pizzas
🍖 6 platters
🍰 6 desserts
16 GUESTS:
💰 Total = $1424
🥗 8 starters
🍝 8 pastas
🍕 4 half-meter pizzas
🍖 8 platters
🍰 8 desserts
20 GUESTS:
💰 Total = $1780
🥗 10 starters
🍝 10 pastas
🍕 5 half-meter pizzas
🍖 10 platters
🍰 10 desserts
CLICK FOR MENUS:
🔗 Set Menus
CLICK FOR BOOKINGS:
🔗 Reservations
TITLE:
PARRAMATTA $149 SET MENU
QUESTION:
What’s included in the $149 set menu and how does it work?
ANSWER:
COURSES:
🥗 2 starters of choice
🍝 2 pastas of choice
🍕 2 pizzas of choice
🍖 Seafood & grill platters
🍰 2 desserts of choice
🥂 2-hour beverage package
STYLE:
🍽️ 1 dish per 4 guests
🕒 Lunch or dinner
📅 Available daily
PRICE:
💵 $149 per guest
👥 Minimum 8 guests
💳 $50 deposit required
REFUND:
💳 $50 deposit
🔄 Refunded 24hrs post event
❌ Forfeit if no-show
❌ Forfeit if fewer arrive
CANCELLATION POLICY:
✅ Cancel 24hrs+ = full refund
❌ No-show = no refund
❌ Fewer guests arrive = no refund
⚠️ Cancel within 24hrs = no refund
UNDER 8 SHOW UP:
❌ Forfeit $50 deposit
✅ No set menu required
🍽️ Continue with à la carte
FEATURES:
📋 Select items on arrival
🍰 Desserts included
🥂 Beverage package included
✅ Online booking required
💳 Full payment required at end of event
BEVERAGE PACKAGE:
🥂 Bottomless beverages
⏳ 2-hour time limit
TITLE:
PARRAMATTA $149 SET MENU – EXAMPLES
QUESTION:
What are some pricing examples for the $149 set menu?
ANSWER:
8 GUESTS:
💰 Total = $1192
🥗 4 starters
🍝 4 pastas
🍕 2 half-meter pizzas
🍖 4 platters
🍰 4 desserts
🥂 2-hour drinks package
12 GUESTS:
💰 Total = $1788
🥗 6 starters
🍝 6 pastas
🍕 3 half-meter pizzas
🍖 6 platters
🍰 6 desserts
🥂 2-hour drinks package
16 GUESTS:
💰 Total = $2384
🥗 8 starters
🍝 8 pastas
🍕 4 half-meter pizzas
🍖 8 platters
🍰 8 desserts
🥂 2-hour drinks package
20 GUESTS:
💰 Total = $2980
🥗 10 starters
🍝 10 pastas
🍕 5 half-meter pizzas
🍖 10 platters
🍰 10 desserts
🥂 2-hour drinks package
CLICK FOR MENUS:
🔗 Set Menus
CLICK FOR BOOKINGS:
🔗 Reservations
TITLE:
PARRAMATTA $29 KIDS SET MENU
QUESTION:
What’s included in the $29 kids set menu and how does it work?
ANSWER:
COURSES:
🍔 1 kids main meal
🍰 1 kids dessert
🥤 1 kids beverage
👶 Ages 12 & under
STYLE:
🍽️ Individually plated
🕒 Lunch or dinner
📅 Available daily
👥 Minimum 8 guests
PRICE:
💵 $29 per guest
💳 $50 deposit required
REFUND:
💳 $50 deposit
🔄 Refunded 24hrs post event
❌ Forfeit if no-show
❌ Forfeit if fewer arrive
CANCELLATION POLICY:
✅ Cancel 24hrs+ = full refund
❌ No-show = no refund
❌ Fewer guests arrive = no refund
⚠️ Cancel within 24hrs = no refund
UNDER 8 SHOW UP:
❌ Forfeit $50 deposit
✅ No set menu required
🍽️ Continue with à la carte
FEATURES:
📋 Select items on arrival
🍰 Desserts included
✅ Online booking required
💳 Full payment required at end of event
TITLE:
PARRAMATTA $29 BRUNCH SET MENU – EXAMPLES
QUESTION:
What are some pricing examples for the $29 brunch set menu?
ANSWER:
8 GUESTS:
💰 Total = $232
🍳 8 plates served
🥤 8 drinks served
12 GUESTS:
💰 Total = $348
🍳 12 plates served
🥤 12 drinks served
16 GUESTS:
💰 Total = $464
🍳 16 plates served
🥤 16 drinks served
20 GUESTS:
💰 Total = $580
🍳 20 plates served
🥤 20 drinks served
CLICK FOR MENUS:
🔗 Set Menus
CLICK FOR BOOKINGS:
🔗 Reservations
TITLE:
PARRAMATTA $29 LUNCH PRE-ORDER
QUESTION:
What’s included in the $29 lunch pre-order and how does it work?
ANSWER:
COURSES:
🥗 1 main meal of choice
🥤 1 beverage included
🍽️ Individually plated
📅 Weekdays only
STYLE:
🕒 10:00 AM – 4:00 PM service
🚫 Excludes holidays
✅ Pre-ordered online
❌ No changes after submit
PRICE:
💵 $29 per guest
👥 No minimum guests
💳 Payment required at end of event
REFUND POLICY:
❌ No refund policy
CANCELLATION POLICY:
❌ No cancellations accepted
FEATURES:
📋 Ready on arrival
💳 Split bills allowed
✅ Online pre-order required
TITLE:
PARRAMATTA $29 KIDS SET MENU – EXAMPLES
QUESTION:
What are the details and pricing examples for the $29 kids set menu?
ANSWER:
8 GUESTS:
💰 Total = $232
🍔 8 mains
🍰 8 desserts
🥤 8 drinks
12 GUESTS:
💰 Total = $348
🍔 12 mains
🍰 12 desserts
🥤 12 drinks
16 GUESTS:
💰 Total = $464
🍔 16 mains
🍰 16 desserts
🥤 16 drinks
20 GUESTS:
💰 Total = $580
🍔 20 mains
🍰 20 desserts
🥤 20 drinks
OPTION 1 – $29 KIDS SET MENU:
👶 Ages 12 & under
🍔 1 kids main
🍰 1 kids dessert
🥤 1 kids drink
💵 $29 per child
👥 Minimum 8 kids
OPTION 2 – ON ADULT SET MENU:
👶 Ages 12 & under
🥗 Share adult menu
🍴 Same courses served
💵 Half adult price
CLICK FOR MENUS:
🔗 Set Menus
CLICK FOR BOOKINGS:
🔗 Reservations
TITLE:
PARRAMATTA $29 LUNCH PRE-ORDER – EXAMPLES
QUESTION:
What are some pricing examples for the $29 lunch pre-order?
ANSWER:
8 GUESTS:
💰 Total = $232
🥗 8 mains
🥤 8 drinks
12 GUESTS:
💰 Total = $348
🥗 12 mains
🥤 12 drinks
16 GUESTS:
💰 Total = $464
🥗 16 mains
🥤 16 drinks
20 GUESTS:
💰 Total = $580
🥗 20 mains
🥤 20 drinks
CLICK FOR MENUS:
🔗 Set Menus
CLICK FOR BOOKINGS:
🔗 Reservations
TITLE:
PARRAMATTA BIRTHDAY PACKAGE
QUESTION:
What are the full details of the birthday package at Parramatta?
ANSWER:
DETAILS:
🎯 Minimum 8 guests
🎂 Free ricotta cake (8+)
🎈 Balloons & candles
🥁 Serenade included
💳 $50 deposit (8+)
IF UNDER 8 GUESTS:
🚫 No free cake
🎈 Balloons & candles
🥁 Serenade included
🍰 Cakes $59.90 / $79.90
💳 No deposit
IF BOOKED 8+ BUT <8 ARRIVE:
🎂 Cake still served
🚫 $50 deposit forfeit
🎈 Balloons & candles
🥁 Serenade included
PARRAMATTA CAKE OPTIONS:
🍰 Ricotta cake
🍫 Nutella ricotta cake
📏 Small (8–12) – $59.90
📏 Large (15–20) – $79.90
✅ Free if 8+ guests
RICOTTA CAKE:
🍰 Butter biscuit crust
🥛 Ricotta mascarpone
🌿 Cinnamon filled
🍩 Icing & cinnamon sugar
NUTELLA RICOTTA CAKE:
🍰 Butter biscuit crust
🥛 Ricotta mascarpone
🍫 Nutella swirl
🌿 Cinnamon filled
🍩 Icing & cocoa finish
REFUND:
💳 $50 deposit
🔄 Auto refunded
⏳ 24hrs post event
CANCELLATION POLICY:
✅ Cancel 24hrs+ = refund
❌ No-show = no refund
⚠️ Cancel <24hrs = no refund
CLICK HERE:
🔗 Birthday Package
TITLE:
PARRAMATTA BIRTHDAY PACKAGE
QUESTION:
What’s included in the birthday package at Parramatta?
ANSWER:
PARRAMATTA BIRTHDAY PACKAGE:
🎂 Free cake (8+ guests)
🎈 Balloons included
🕯️ Candles included
🥁 Serenade included
TITLE:
CAKE OPTIONS
QUESTION:
What cake options are available?
ANSWER:
CAKE OPTIONS:
🍰 Ricotta birthday cake
🍫 Nutella ricotta cake
📏 Small (8–12 guests)
📏 Large (15–20 guests)
TITLE:
PRICE RULES
QUESTION:
What are the pricing rules for birthday cakes?
ANSWER:
PRICE RULES:
✅ Free with 8+ guests
💵 Small $59.90
💵 Large $79.90
🚫 No outside cakes
CLICK FOR MORE:
🔗 Birthday Package
TITLE:
PARRAMATTA BIRTHDAY PACKAGE
QUESTION:
What’s included in the birthday package at Parramatta?
ANSWER:
PARRAMATTA BIRTHDAY PACKAGE:
🎯 8+ guests get free cake
📝 Online booking required
💳 $50 deposit required
🔄 Refunded 24hrs post-event
INCLUSIONS:
🎂 Cake for 8+ guests
🎈 Balloons
🕯️ Candles
🥁 Birthday serenade
CLICK TO BOOK:
🔗 Birthday Package
TITLE:
PARRAMATTA ANNIVERSARY PACKAGE
QUESTION:
What are the details of the anniversary package at Parramatta?
ANSWER:
RULES:
❌ No guest minimum
🍷 Wine bottle included
🌹 Rose + candle included
🍰 Dessert pizza included
💳 $50 deposit
WINE OPTIONS:
🌸 Rosé – Sweet Lips
🍇 Pinot Grigio – Annais
🍷 Cabernet – Seduction
DESSERT PIZZA OPTIONS:
🍪 Biscoff pizza
🍫 Nutella pizza
🌰 Pistachio pizza
REFUND:
💳 $50 deposit
🔄 Auto refunded
⏳ 24hrs post event
CANCELLATION POLICY:
✅ Cancel 24hrs+ = refund
❌ No-show = no refund
⚠️ Cancel <24hrs = no refund
CLICK HERE:
🔗 Anniversary Package
TITLE:
PARRAMATTA ANNIVERSARY PACKAGE
QUESTION:
What does the anniversary package include at Parramatta?
ANSWER:
PARRAMATTA ANNIVERSARY PACKAGE:
🍷 Wine bottle included
🌹 Red rose included
🕯️ Candle included
🍰 Dessert pizza
BOOKING DETAILS:
💖 No guest minimum
📝 Online booking only
💳 $50 deposit required
🔄 Refunded in 24hrs
WINE OPTIONS:
🌸 Rosé – Sweet Lips
🍇 Pinot Grigio – Annais
🍷 Cabernet – Seduction
CLICK FOR MORE:
🔗 Anniversary Package
TITLE:
PARRAMATTA A LA CARTE MENU
QUESTION:
When is the à la carte menu available at Parramatta?
ANSWER:
PARRAMATTA A LA CARTE MENU:
📆 Monday – Sunday
⏰ All day, every day
🔄 365 days a year
TITLE:
PARRAMATTA BREAKFAST & BRUNCH MENU
QUESTION:
When is the breakfast and brunch menu available at Parramatta?
ANSWER:
PARRAMATTA BREAKFAST & BRUNCH MENU:
📆 Monday – Sunday
⏰ 6:30 AM – 2:00 PM
🔄 365 days a year
TITLE:
PARRAMATTA BEVERAGE MENU
QUESTION:
When is the beverage menu available at Parramatta?
ANSWER:
PARRAMATTA BEVERAGE MENU:
📆 Monday – Sunday
⏰ All day, every day
🔄 365 days a year
CLICK HERE:
🔗 Parramatta Menu
TITLE:
PARRAMATTA DIETARY MENUS
QUESTION:
What dietary menus are available at Parramatta?
ANSWER:
PARRAMATTA DIETARY MENUS:
🕌 Halal menu
🌱 Vegan menu
🥗 Vegetarian menu
🌾 Gluten-free menu
ALLERGEN MENUS:
🥚 Egg-free menu
🥜 Nut-free menu
🥛 Dairy-free menu
ℹ️ Ask staff for help
CLICK HERE:
🔗 Dietary Info
TITLE:
FRANKIE B’S REWARDS
QUESTION:
How does the Frankie B’s rewards program work?
ANSWER:
FRANKIE B’S REWARDS:
💰 $10 spend = 1 point
🎁 1 point = $1 credit
EXAMPLES:
💳 Spend $100
➡️ 10 points
➡️ $10 credit
💳 Spend $200
➡️ 20 points
➡️ $20 credit
CLICK HERE:
🔗 Join Rewards
TITLE:
PARRAMATTA SET MENUS
QUESTION:
What set menu options are available at Parramatta?
ANSWER:
PARRAMATTA SET MENUS:
🥗 $59 Set Menu
🍝 $89 Set Menu
🍴 $149 Set Menu
TITLE:
PARRAMATTA KIDS & BRUNCH SET MENUS
QUESTION:
Are there kids and brunch set menus available at Parramatta?
ANSWER:
PARRAMATTA KIDS & BRUNCH SET MENUS:
🧒 $29 Kids Set Menu
🍳 $29 Brunch Set Menu
TITLE:
PARRAMATTA SET MENU BOLT-ONS
QUESTION:
What bolt-on packages are available for Parramatta set menus?
ANSWER:
PARRAMATTA SET MENU BOLT-ONS:
🍰 $9 Dessert Package
🍸 $49 Beverage Package
CLICK HERE:
🔗 Set Menus
TITLE:
REFUNDS & PAYMENTS
QUESTION:
How can I get help with refunds or payments?
ANSWER:
REFUNDS & PAYMENTS:
🧾 Contact us for help
WHATSAPP SUPPORT:
📅 Monday – Sunday
⏰ 9am – 5pm
🔄 Replies in 5 mins
CLICK FOR WHATSAPP:
🔗 Frankie B’s WhatsApp
EMAIL SUPPORT:
📅 Available 24/7
⏰ Replies within 24 hrs
CLICK TO EMAIL:
🔗 Email Frankie B’s
TITLE:
PARRAMATTA SURCHARGE DETAILS
QUESTION:
Are there any surcharges at Parramatta?
ANSWER:
PARRAMATTA SURCHARGE DETAILS:
💳 12.5% Saturdays & Sundays
💳 12.5% public holidays
TITLE:
PARRAMATTA SERVICE FEE
QUESTION:
Are there any service fees at Parramatta?
ANSWER:
PARRAMATTA SERVICE FEE:
💳 2.5% card payments
💵 No fee for cash
📅 Applies Mon–Sun
TITLE:
EASTGARDENS SURCHARGE DETAILS
QUESTION:
Are there any surcharges at Eastgardens?
ANSWER:
EASTGARDENS SURCHARGE DETAILS:
💳 12.5% Sundays
💳 12.5% public holidays
TITLE:
EASTGARDENS SERVICE FEE
QUESTION:
Are there any service fees at Eastgardens?
ANSWER:
EASTGARDENS SERVICE FEE:
💳 2.5% card payments
💵 No fee for cash
📅 Applies Mon–Sun
TITLE:
PAYMENT METHODS
QUESTION:
What payment methods do you accept?
ANSWER:
PAYMENT METHODS:
💵 Cash accepted
💳 Visa / MasterCard
💳 American Express
💳 Afterpay
MORE PAYMENT METHODS:
💳 All major cards
🎁 E-Gift cards
TITLE:
PRAMS & ACCESS
QUESTION:
Do you have pram space and accessibility options?
ANSWER:
PRAMS & ACCESS:
🍼 Pram space available
👩👩👧 Staff assistance onsite
♿ Wheelchair access
🪑 High chairs offered
TITLE:
CAREERS
QUESTION:
How can I apply for a job at Frankie B’s?
ANSWER:
CAREERS:
🌐 Visit our website
📱 Go to contact page
🔽 Select careers option
REQUIREMENTS:
📋 Relevant experience
📝 CV & documents
✅ Availability details
CLICK FOR MORE:
🔗 Contact Frankie B’s
TITLE:
E-GIFT CARD BASICS
QUESTION:
How do e-gift cards work?
ANSWER:
E-GIFT CARD BASICS:
🎁 Email delivery in minutes
📱 Add to phone wallet
♾️ No expiry date
USAGE DETAILS:
🏬 Works at all locations
HOW TO BUY:
🛍️ Visit our website
🎨 Choose a theme
✉️ Add message & email
💳 Complete payment
CLICK TO BUY:
🔗 E-Gift Cards
TITLE:
PARRAMATTA BYO CAKE POLICY
QUESTION:
Can I bring my own cake to Parramatta?
ANSWER:
PARRAMATTA BYO CAKE POLICY:
🚫 No outside cakes
🎂 House cakes available
🍰 Ricotta or Nutella
TITLE:
PARRAMATTA HOUSE BIRTHDAY CAKE
QUESTION:
What are the options for the house birthday cake at Parramatta?
ANSWER:
PARRAMATTA HOUSE BIRTHDAY CAKE:
🏷️ Small serves 8–12
🏷️ Large serves 15–20
✅ Halal friendly
❌ Not gluten-free
TITLE:
PARRAMATTA SET MENU BOOKING
QUESTION:
How do set menu bookings work at Parramatta?
ANSWER:
PARRAMATTA SET MENU BOOKING:
👥 8–50 guests
📝 Online booking required
💳 $50 deposit required
🔄 Refunded 24hrs post-event
SET MENU OPTIONS:
🥗 $59 – 3 courses
🍝 $89 – 4 courses
🍴 $149 – 4 courses + drinks
SERVICE NOTES:
📍 Parramatta only
✅ Choose on arrival
💳 Split bills welcome
CLICK FOR MORE:
🔗 Set Menus
TITLE:
PARRAMATTA $29 LUNCH PRE-ORDER
QUESTION:
How does the $29 lunch pre-order work at Parramatta?
ANSWER:
PARRAMATTA $29 LUNCH PRE-ORDER:
💵 $29 per person
🕒 10:00 AM – 4:00 PM
📅 Monday – Friday
🥤 1 drink + 1 main meal
RULES & NOTES:
💻 Online pre-order required
🚫 Not available public holidays
PAYMENTS:
💳 Split bills welcome
CLICK FOR MORE:
🔗 $29 Lunch Pre-Order
TITLE:
HALAL OPTIONS
QUESTION:
Do you offer Halal options?
ANSWER:
HALAL OPTIONS:
🕌 Dedicated Halal menu
🥩 Halal steaks
🍕 Halal pizza & pasta
🍰 Halal desserts
KITCHEN PRACTICES:
🔪 Separate utensils
🔥 Separate fryers (as needed)
📦 Certified Halal suppliers
LOCATIONS:
📍 Parramatta fully Halal
📍 Eastgardens fully Halal
CLICK FOR MORE:
🔗 Halal Dietary Info
TITLE:
CONFIRMATIONS
QUESTION:
How do I confirm my booking?
ANSWER:
CONFIRMATIONS:
⏰ SMS reminder on event day
✅ Confirm through link
🔄 Changes update instantly
TITLE:
EDIT BOOKING
QUESTION:
How can I edit my booking?
ANSWER:
EDIT BOOKING:
📱 Use SMS link
📧 Use email link
👥 Update guests or time
❌ Cancel if required
TITLE:
E-GIFT CARDS
QUESTION:
Do you offer e-gift cards?
ANSWER:
E-GIFT CARDS:
🛒 Purchase online
📩 Instant email delivery
💳 Flexible amounts
🎁 Redeem in-store
CLICK TO BUY:
🔗 E-Gift Cards
TITLE:
FB’S REWARDS
QUESTION:
How does the Frankie B’s rewards program work?
ANSWER:
FB’S REWARDS:
🆓 Join free in minutes
🎯 10 pts per $100
💰 10 pts = $10 credit
🔐 Account required
EARN POINTS ON:
🛍️ Pick-up web orders
🍽️ Dine-in QR orders
🎁 E-gift card buys
🚫 Not UberEats
CLICK TO JOIN:
🔗 Join Rewards
TITLE:
CATERING
QUESTION:
Do you offer catering services?
ANSWER:
CATERING:
🚫 No catering service
🍽️ Dine in-house only
📦 Takeaway available
📲 Order via website
CLICK TO ORDER:
🔗 Pick-Up Orders
TITLE:
GENERAL INFO
QUESTION:
Where can I find general information about Frankie B’s?
ANSWER:
GENERAL INFO:
🌐 Visit Frankie B’s site
📋 View all set menus
🎂 Birthday packages
💖 Anniversary packages
CLICK TO VIEW:
🔗 Frankie B’s Website
TITLE:
$29 LUNCH PRE-ORDER
QUESTION:
How does the $29 lunch pre-order work?
ANSWER:
$29 LUNCH PRE-ORDER:
💵 $29 per head
👥 No minimum
📅 Monday to Friday
🕒 10:00 AM–4:00 PM
PAYMENT:
💳 Due at end of event
INCLUDES PER GUEST:
🍽️ 1 course + 1 beverage
📝 Online pre-order required
⚠️ No changes once submitted
⏰ Ready at booking time
1 COURSE — LUNCH:
🍽️ Selection of meal
📋 Online pre-order required
👤 One dish per guest
LPO BEVERAGE PACKAGE:
🥤 Selection of beverage
📋 Online pre-order required
👤 1 served per guest
CLICK TO VIEW MENU:
🔗 $29 LPO Menu
CLICK TO BOOK + PRE-ORDER:
🔗 LPO Book & Pre-Order
TITLE:
DIETARY INFORMATION
QUESTION:
What dietary options are available?
ANSWER:
DIETARY INFORMATION:
✅ Vegetarian & Vegan
🌾 Gluten-free options
🥜 Nut & Dairy-free
🥚 Egg-free meals
☪️ Halal meals
CLICK HERE:
🔗 Dietary Info
TITLE:
PARRAMATTA PARKING
QUESTION:
Where can I park at Parramatta?
ANSWER:
PARRAMATTA PARKING:
🅿️ Eat Street Car Park
📍 30 George St
🏙️ Parramatta NSW
CLICK MAP:
🔗 Eat Street Car Park
TITLE:
EASTGARDENS PARKING
QUESTION:
Where can I park at Eastgardens?
ANSWER:
EASTGARDENS PARKING:
🅿️ Westfield Car Park
📍 152 Bunnerong Rd
🏙️ Eastgardens NSW
CLICK MAP:
🔗 Westfield Car Park
TITLE:
BIRTHDAY PACKAGE
QUESTION:
What is included in the birthday package?
ANSWER:
BIRTHDAY PACKAGE:
👥 Minimum 8 guests
💳 $50 deposit hold
📝 Online booking required
🔄 Refunded 24h post event
COMPLIMENTARY:
🎂 House birthday cake
🎈 Balloons
🕯️ Candles
🥁 Serenade
CLICK TO BOOK:
🔗 Birthday Package
TITLE:
SET MENU PRICING
QUESTION:
How much do the set menus cost?
ANSWER:
SET MENU PRICING:
💵 $29 Brunch
💵 $29 Kids
💵 $59 per guest
💵 $89 per guest
💵 $149 per guest
CLICK TO VIEW:
🔗 Set Menus
TITLE:
FEEDBACK FORM
QUESTION:
How can I submit feedback?
ANSWER:
FEEDBACK FORM:
📝 Submit via website
🌐 Official feedback page
🖼️ Upload photos if any
🔒 Details kept private
CLICK TO SUBMIT:
🔗 Frankie B’s Feedback
TITLE:
DESSERTS
QUESTION:
What desserts are available?
ANSWER:
DESSERTS:
🍨 Gelato
🍰 Cakes
👥 Sharing desserts
🍕 Dessert pizza
CLICK TO ORDER:
🔗 Dessert Menu
TITLE:
RUNNING LATE
QUESTION:
What happens if I’m running late?
ANSWER:
RUNNING LATE:
🚗 Arrive safely
⏰ Table held 15 minutes
🚫 After 15 min released
✅ Next available offered
TITLE:
BIRTHDAY PACKAGE RESERVATIONS RECAP
QUESTION:
How do birthday package reservations work?
ANSWER:
BIRTHDAY PACKAGE RESERVATIONS RECAP:
🎂 Birthday package
👥 Minimum 8 guests
💳 $50 deposit hold
🔄 Refunded 24h post event
COMPLIMENTARY:
🎂 Cake for 8+ guests
🎈 Balloons
🕯️ Candles
🥁 Serenade
TITLE:
ANNIVERSARY PACKAGE RESERVATIONS RECAP
QUESTION:
How do anniversary package reservations work?
ANSWER:
ANNIVERSARY PACKAGE RESERVATIONS RECAP:
💖 Anniversary package
👥 No minimum
💳 $50 deposit hold
🔄 Refunded 24h post event
COMPLIMENTARY:
🍷 Bottle of wine
🌹 Rose and candle
🍕 Dessert pizza
TITLE:
RESERVATIONS RECAP
QUESTION:
How do reservations work?
ANSWER:
STANDARD RESERVATIONS:
📝 Book online
👥 1–24 guests
🍽️ À la carte menu
💵 No deposit required
SET MENU BOOKINGS:
👥 8–50 guests
💳 $50 deposit
🔄 Refunded after event
✅ Choose on arrival
CLICK TO BOOK:
🔗 Reservations
TITLE:
WALK-INS
QUESTION:
Can I walk in without a booking?
ANSWER:
WALK-INS:
🚶 Walk-ins welcome
⏳ Peak wait 10–20 mins
☀️ All guests seated
TITLE:
PACKAGE BOOKING CONFIRMATIONS
QUESTION:
How do I confirm or edit a package booking?
ANSWER:
PACKAGE BOOKING CONFIRMATIONS:
📧 Email sent 9am–5pm
📱 SMS sent 9am–5pm
⏰ Reminder on event day
🔗 Confirm via booking link
EDIT BOOKING:
📱 Use SMS link
📧 Use email link
👥 Update guests or time
❌ Cancel if required
TITLE:
STANDARD BOOKING CONFIRMATION
QUESTION:
How do I confirm or edit my Standard booking?
ANSWER:
BOOKING CONFIRMATION:
📧 Email sent on submission
📱 SMS sent on submission
⏰ Reminder on event day
🔗 Confirm via booking link
EDIT BOOKING:
📱 Use SMS link
📧 Use email link
👥 Update guests or time
❌ Cancel if required
TITLE:
SET MENU BOOKINGS
QUESTION:
How do set menu bookings work?
ANSWER:
SET MENU BOOKINGS:
👥 8–50 guests
💳 $50 deposit
🔄 Refunded after event
📋 Choose items on arrival
CLICK TO VIEW:
🔗 Set Menus
TITLE:
BIRTHDAY PACKAGE CONFIRMATIONS
QUESTION:
How do I confirm or edit my birthday booking?
ANSWER:
BIRTHDAY PACKAGE CONFIRMATIONS:
📧 Email sent 9am–5pm
📱 SMS sent 9am–5pm
⏰ Reminder on event day
🔗 Confirm via booking link
EDIT BOOKING:
📱 Use SMS link
📧 Use email link
👥 Update guests or time
❌ Cancel if required
TITLE:
ANNIVERSARY PACKAGE CONFIRMATIONS
QUESTION:
How do I confirm or edit my anniversary booking?
ANSWER:
ANNIVERSARY PACKAGE CONFIRMATIONS:
📧 Email sent 9am–5pm
📱 SMS sent 9am–5pm
⏰ Reminder on event day
🔗 Confirm via booking link
EDIT BOOKING:
📱 Use SMS link
📧 Use email link
👥 Update guests or time
❌ Cancel if required
TITLE:
WALK-INS & RESERVATIONS
QUESTION:
Do I need a reservation or can I walk in?
ANSWER:
WALK-INS & RESERVATIONS:
🚶 Walk-ins welcome
⏳ Peak wait 10–20 mins
📝 Book online
CLICK TO BOOK:
🔗 Reservations
TITLE:
STANDARD BOOKING
QUESTION:
How do standard bookings work?
ANSWER:
STANDARD BOOKING:
📝 Book online
👥 1–24 guests
🍽️ À la carte menu
💵 No deposit needed
SEATING POLICY:
👥 Max 16 per table
📍 Same area seating
↔️ Back-to-back layout
↔️ Side-by-side layout
TITLE:
BOOKING HELP
QUESTION:
How do I make a booking online?
ANSWER:
BOOKING HELP:
📍 Choose location
📅 Select date
🕒 Select time
👥 Guest count
TROUBLESHOOTING:
🔁 Refresh browser
🔐 Try incognito
📱 Use another device
🧹 Clear cache/cookies
IF TIME UNAVAILABLE:
🕒 Try earlier slot
🕢 Try later slot
📅 Select another date
CLICK TO BOOK:
🔗 Reservations
TITLE:
CONTACT OPTIONS
QUESTION:
How can I contact you?
ANSWER:
CONTACT OPTIONS:
🚫 No phone line
✅ Two options only
WHATSAPP LIVE CHAT:
💬 Mon–Sun
🕰️ 9:00am–5:00pm
🔗 WhatsApp Enquiries
EMAIL SUPPORT:
📧 24/7 available
🔗 hello@frankiebs.com
TITLE:
PETS POLICY
QUESTION:
Are pets allowed?
ANSWER:
EASTGARDENS:
🚫 No pets
PARRAMATTA:
🐾 Pets outside only
TITLE:
OUTDOOR DINING
QUESTION:
Do you have outdoor seating?
ANSWER:
PARRAMATTA:
🌤️ Outdoor available
🏙️ Indoor available
EASTGARDENS:
🌤️ No outdoor seating
🏙️ Indoor available
TITLE:
CAN YOU BRING YOUR OWN CAKE
QUESTION:
Can I bring my own cake?
ANSWER:
CAKE POLICY:
🚫 No outside cakes
🎂 House cakes offered
🍰 Ricotta or Nutella
✅ Halal friendly
TITLE:
$149 SET MENU PARRAMATTA
QUESTION:
What is included in the $149 set menu?
ANSWER:
$149 SET MENU PARRAMATTA:
💵 $149 per guest
👥 Minimum 8 guests
🍽️ 4 courses shared
🥂 2-hour drinks pack
CLICK TO VIEW:
🔗 Set Menus
TITLE:
BIRTHDAY PACKAGE
QUESTION:
Can I book a birthday package?
ANSWER:
BIRTHDAY PACKAGE INFO:
👥 Minimum 8 guests
💳 $50 deposit hold
📝 Online booking required
🔄 Refunded 24h post event
COMPLIMENTARY:
🎂 House birthday cake
🎈 Balloons
🕯️ Candles
🥁 Serenade
CLICK TO BOOK:
🔗 Birthday Package
TITLE:
OPENING DATES
QUESTION:
When did Frankie B’s Locations start trading?
ANSWER:
OPENING DATES:
📍 Parramatta = 11/11/21
📍 Eastgardens = 06/01/23
TITLE:
TRADING HOURS
QUESTION:
Operating hours?
ANSWER:
TRADING HOURS:
🕘 Parramatta = Open 24/7
⏰ Eastgardens = 8:30am–4:00pm
📅 Eastgardens = Mon–Sun
TITLE:
CUP CAKE POLICY
QUESTION:
Can I bring cupcakes?
ANSWER:
BYO DESSERT POLICY:
🚫 No outside cakes
🧁 Cupcakes allowed
TITLE:
HALAL OPTIONS
QUESTION:
Do you have Halal options?
ANSWER:
HALAL OPTIONS:
🕌 Dedicated Halal menu
🥩 Halal steaks available
🍕 Halal pizza and pasta
🍰 Halal desserts
LOCATIONS:
📍 Parramatta Halal
📍 Eastgardens Halal
ℹ️ Ask staff if unsure
CLICK FOR DIETARY MENUS:
🔗 Dietary Info
TITLE:
HALAL STATUS
QUESTION:
Are you Halal?
ANSWER:
HALAL STATUS:
✅ Halal available
🕌 Dedicated Halal menu
📍 Parramatta
📍 Eastgardens
CLICK FOR DIETARY MENUS:
🔗 Dietary Info
TITLE:
BIRTHDAY CAKE, BALLOONS & CANDLES
QUESTION:
Can I bring my own cake and just have balloons and candles at no extra cost?
ANSWER:
BYO DESSERT POLICY:
🚫 No outside cakes
🎂 House cakes available
🍫 Ricotta or Nutella
DECORATIONS POLICY:
🎈 Balloons included
🕯️ Candles included
🎶 Serenade included
📍 Parramatta only
CAKE POLICY:
🎂 Free cake for 8+ guests
HOUSE CAKE SIZES:
📏 Small serves 8–12
📏 Large serves 15–20
💵 $59.90 small
💵 $79.90 large
TITLE:
CONTACT OPTIONS
QUESTION:
What’s the phone number?
ANSWER:
CONTACT OPTIONS:
🚫 No phone line
✅ Two options only
WHATSAPP LIVE CHAT:
💬 Mon–Sun
🕰️ 9:00am–5:00pm
🔗 WhatsApp Enquiries
EMAIL SUPPORT:
📧 24/7 available
🔗 hello@frankiebs.com
TITLE:
PASTA SERVING SIZES
QUESTION:
What size is best for one?
ANSWER:
PASTA SERVING SIZES:
🍽️ Entree Size (Serves 1)
🍝 Main Size (Serves 2–3)
TITLE:
PASTA TYPE SWAPS
QUESTION:
Swap pasta types?
ANSWER:
PASTA TYPE SWAPS:
✅ Always accepted
🔄 Swap to any type
📋 Ask staff for help
EXAMPLE ORDER:
🍝 Carbonara sauce
➡️ With pappardelle
🧾 Replace fettuccine
TITLE:
HUMAN CONTACT
QUESTION:
How do I speak to a human?
ANSWER:
CONTACT OPTIONS:
🚫 No phone line
✅ Two options only
WHATSAPP LIVE CHAT:
💬 Mon–Sun
🕰️ 9:00am–5:00pm
CLICK FOR WHATSAPP:
🔗 WhatsApp Enquiries
EMAIL SUPPORT:
📧 24/7 available
CLICK TO EMAIL:
🔗 hello@frankiebs.com
TITLE:
BIRTHDAY PACKAGE (<5)
QUESTION:
Can I book the birthday package for 5 people?
ANSWER:
FOR 5 GUESTS OPTION:
🍽️ Book standard table
💵 No deposit needed
📍 Parramatta only
DECORATIONS FOR 5:
🎈 Balloons included
🕯️ Candles included
🎶 Team can still sing
BYO DESSERT POLICY:
🚫 No outside cakes
🎂 House cakes available
🍫 Ricotta or Nutella
HOUSE CAKE INFO:
📏 Small serves 8–12
📏 Large serves 15–20
💵 $59.90 small
💵 $79.90 large
CLICK TO BOOK:
🔗 Birthday Package
TITLE:
BILLING ISSUE SUPPORT
QUESTION:
I had a problem with my bill last time I was in the restaurant, who can I speak to for help?
ANSWER:
CONTACT OPTIONS:
🚫 No phone line
✅ Two options only
WHATSAPP LIVE CHAT:
💬 Mon–Sun
🕰️ 9:00am–5:00pm
CLICK FOR WHATSAPP:
🔗 WhatsApp Enquiries
EMAIL SUPPORT:
📧 24/7 available
CLICK TO EMAIL:
🔗 hello@frankiebs.com
TITLE:
SPEAK TO MANAGEMENT
QUESTION:
Can I speak to the Manager?
ANSWER:
CONTACT OPTIONS:
🚫 No phone line
✅ Two options only
WHATSAPP LIVE CHAT:
💬 Mon–Sun
🕰️ 9:00am–5:00pm
CLICK FOR WHATSAPP:
🔗 WhatsApp Enquiries
EMAIL SUPPORT:
📧 24/7 available
CLICK TO EMAIL:
🔗 hello@frankiebs.com
TITLE:
PHONE NUMBER
QUESTION:
Is there a phone number I can call?
ANSWER:
CONTACT OPTIONS:
🚫 No phone line
✅ Two options only
WHATSAPP LIVE CHAT:
💬 Mon–Sun
🕰️ 9:00am–5:00pm
CLICK FOR WHATSAPP:
🔗 WhatsApp Enquiries
EMAIL SUPPORT:
📧 24/7 available
CLICK TO EMAIL:
🔗 hello@frankiebs.com
TITLE:
KIDS PLAY AREA
QUESTION:
Do you have a kids area?
ANSWER:
EASTGARDENS PLAY AREA:
🧒 Indoor play
🛝 Enclosed playground
👀 Visible from dining
🥞 Kids menu available
LOCATIONS:
📍 Eastgardens only
🏙️ Parramatta no playground
🚶 Walk-ins welcome
📅 Daily 8:30am–4:00pm
VENUE GALLERY:
🔗 Eastgardens Gallery
TITLE:
BOOKING LINK NOT RECEIVED
QUESTION:
I didn’t get a link to cancel?
ANSWER:
BOOKING LINK:
❌ Link missing?
📲 Contact Support
CLICK FOR WHATSAPP:
🔗 WhatsApp Enquiries
CLICK TO EMAIL:
🔗 hello@frankiebs.com
TITLE:
DO MY BOOKING
QUESTION:
Can you create a booking for me?
ANSWER:
BOT ASSISTANCE:
📋 I can’t create bookings
✏️ I can’t edit bookings
🔄 I can’t send links
CLICK TO BOOK:
🔗 Reservations
TITLE:
BOOKING PAYMENTS
QUESTION:
Do I need to pay to book?
ANSWER:
BOOKING PAYMENTS:
💵 Standard: no deposit
🍽️ Set menu: $50 hold
🎉 Birthday: $50 hold
💖 Anniversary: $50 hold
CLICK TO BOOK:
🔗 Reservations
TITLE:
BOOKING TIMES ISSUES
QUESTION:
How do I select booking time on my sms link? There are no options.
ANSWER:
UNAVAILABLE TIME REASON:
📍 Fully booked
⏰ Cutoff time passed
CLICK FOR WHATSAPP:
🔗 WhatsApp Enquiries
CLICK TO EMAIL:
🔗 hello@frankiebs.com
TITLE:
SET MENU BOOKING AVAILABLE TIMES
QUESTION:
When is a set menu booking available?
ANSWER:
SET MENU BOOKING:
👥 8–50 guests
💳 $50 hold required
🔄 Refunded post event
✅ Choose on arrival
AVAILABLE TIMES:
🧒 $29 Kids — 24/7
🍽️ $59 — 24/7
🍝 $89 — 24/7
🍷 $149 — 24/7
BRUNCH SET MENU:
📅 Monday–Sunday
🕑 6:30am–2:00pm
CLICK TO BOOK:
🔗 Set Menus
TITLE:
STANDARD BOOKING AVAILABLE TIMES
QUESTION:
When is a standard booking available?
ANSWER:
STANDARD BOOKING:
📝 Book online
👥 1–24 guests
🍽️ À la carte menu
💵 No deposit needed
AVAILABLE TIMES:
⏰ 24/7
📅 365 days
CLICK TO BOOK:
🔗 Reservations
TITLE:
BYO DRINKS POLICY
QUESTION:
Can I bring my own drinks?
ANSWER:
LICENSING STATUS:
✅ Fully licensed
🍷 Bar service available
💧 Free table water
BYO DRINKS POLICY:
🚫 No BYO alcohol
🚫 No BYO Beverages
TITLE:
CAKE CORKAGE POLICY
QUESTION:
Cake corkage fee?
ANSWER:
BYO DESSERT POLICY:
🚫 No outside cakes
🧁 Cupcakes allowed
HOUSE CAKES:
📏 Small 8–12 serves
📏 Large 15–20 serves
💵 $59.90 small
💵 $79.90 large
TITLE:
DRESS CODE POLICY
QUESTION:
Do you have a dress code?
ANSWER:
DRESS CODE POLICY:
👕 No strict dress code
🩳 Casual wear welcome
🧼 Neat and tidy please
🧍 Wear what is comfy